Program Manager - RTC

Centered Health LLC•Moorpark, CA

29d

About The Position

The Program Manager is responsible for the day-to-day operational leadership of The Meadowglade’s 6-bed Adult Residential Treatment Facility (ARF). This role ensures a high-quality, safe, welcoming, and compliant program environment while overseeing client flow, staff performance, documentation standards, and adherence to California Department of Social Services (DSS) & CARF regulations. The Program Manager serves as the primary operational point of contact for clients, families, and staff, ensuring exceptional client experiences from tour through discharge.

Requirements

Strong knowledge of Adult Residential Facility (ARF) operations and DSS Community Care Licensing requirements.
Group Home Administrator Certification required (pre-hire or within 6 months of position assignment).
Demonstrated leadership experience in residential behavioral health, mental health, or social services settings.
Strong organizational, time management, and documentation skills with the ability to manage competing priorities in a fast-paced, client-centered environment.
Ability to lead, coach, and hold staff accountable while fostering a supportive team culture.
Excellent verbal and written communication skills with clients, families, staff, and external stakeholders.
Proficiency with electronic medical records and basic administrative systems, including word processing, spreadsheets, email, calendars, and presentations.
Ability to lift and carry light objects and parcels as an incidental part of their job
Current First Aid and CPR certification
Must have current CA Driver’s License and current car insurance.
Bachelor’s degree or equivalent experience preferred.
Excellent written and verbal interpersonal skills.
Must have experience managing subordinate team members.
Minimum of two-three (2-3) years’ experience as a Program Manager or related.

Nice To Haves

1-2 years of experience in a treatment related field preferred.

Responsibilities

Conducts facility tours for prospective clients and families, clearly presenting program structure, services, house guidelines, and therapeutic environment.
Acts as the first point of contact for new admissions, supporting intake paperwork, orientation, and acclimation to the program.
Coordinates medication logistics, and daily schedules in collaboration with the Outpatient Program Director and Clinical team.
Ensures a seamless, welcoming admission experience that reflects The Meadowglade’s mission and values.
Oversees daily residential operations to ensure consistency, structure, safety, and therapeutic integrity.
Ensures group programming led by Clinicians and Psychiatric Technicians are delivered as scheduled and aligned with program expectations.
Maintains a clean, calm, organized, and healing residential environment.
Serves as liaison between clients and families regarding program structure, schedules, house expectations, and general updates (excluding clinical matters).
Provides clear, timely communication to support transparency and trust while maintaining appropriate boundaries.
Conducts daily audits of Psychiatric Technician documentation to ensure accuracy, completeness, and timely entry into the electronic medical record.
Ensures all required residential, safety, and program documentation is current, compliant, and audit-ready at all times.
Conducts Weekly ADP Time Audit for each psychiatric technician.
Recruits, hires, orients, trains, coaches, evaluates, and—when necessary—corrects or exits Psychiatric Technician staff.
Ensures that the team’s performance evaluations (90 day, annual) are done timely; ensures that the team’s training modules are completed timely.
Provides ongoing supervision, performance feedback, and support to foster a cohesive, accountable, and high-performing team.
Conducts individual 1:1 meetings with each Psychiatric Technician on a monthly basis.
Facilitates and delivers ongoing Psychiatric Technician trainings twice per month, including safety, documentation, program expectations, and skills development.
Supports staff development, training, and retention initiatives.
Ensures appropriate staffing coverage in alignment with census and licensing requirements.
Manages day-to-day timecard approval and exceptions within ADP and provides timely reporting to ensure Payroll is approved and submitted on time.
Ensures continuous client supervision and adherence to safety protocols.
Plans, conducts, and documents required monthly safety drills (e.g., fire, earthquake, emergency evacuation) in accordance with DSS and CARF requirements.
Addresses incidents, safety concerns, and client complaints promptly and professionally.
Collaborates with Clinical leadership on risk management and client support needs while remaining within non-clinical scope.
Ensures full compliance with California Department of Social Services (DSS) Community Care Licensing regulations for Adult Residential Facilities.
Maintains readiness for licensing inspections, audits, and surveys at all times.
Keeps all required licensing binders, postings, policies, procedures, and records current and updated.
Implements and monitors corrective action plans related to licensing findings or internal audits.
Conducts and facilitates monthly residential team meetings to review operations, safety, census, challenges, and successes.
Works collaboratively with Clinical, Administrative, Facilities, and Executive teams to ensure smooth operations and a positive client and employee experience.
Organizes, plans, and oversees client activities, with special focus on holidays, special events, and community-building experiences.
Provides hands-on support during staffing shortages, high census periods, or urgent operational needs.
Takes on additional temporary or permanent responsibilities as assigned.
Performs other duties as assigned by the Facilities Director and/or Executive Director.