Program Manager, Research & Intelligence

Spotlight Analyst Relations•Kansas City, MO

39d

About The Position

Spotlight’s Research & Intelligence team provides unparalleled insights, analysis, and perspective to Spotlight’s clients and client teams. The role of Program Manager is ideal for a highly organized, proactive, and client-focused individual looking to grow into a strategic intelligence leader, blending program management, client communication, and light analysis to support our expanded Influence Orchestration vision. The Program Manager will be expected to: Effectively lead and coordinate the work of Research & Intelligence client programs. This includes defining timelines, managing resources, and ensuring quality control for all contracted client deliverables. Execute dependable project management and provide reliable service to internal and external stakeholders Build relationships and trust with a variety of constituents – colleagues, clients, leaders Communicate effectively across multiple stakeholder groups, lead meetings and take an active role in presentations, building trust and authority. Provide original observations, compelling synthesis, and what-it-means analysis , with the opportunity to grow these skills into a Senior role. Offer strategic recommendations derived from program learnings to inform client strategy and internal process improvements. Specifically, the Program Manager will: Manage the full end-to-end execution of the core client programs such as Voice of Analyst surveys, user review sourcing programs, and competitive and market monitoring programs. Own ongoing delivery for select clients, ensuring streamlined collaboration with Client Teams (CTs) and successful delivery. Act as the key resource for R&I Leaders and Consultants by ensuring they have the necessary program support, data, and deliverables. Support Researchers and Data Analysts by ensuring data gathering is efficient, standardized, and aligned with client program needs. Collaborate with clients and internal client teams to understand clients’ needs, drive value and discover opportunities for the expansion of services.

Requirements

3 to 6 years of professional experience
Project management and client service experience are a must
Ability to make strategic recommendations
Strong ability to adapt to and succeed within a fast paced, innovative environment

Responsibilities

Effectively lead and coordinate the work of Research & Intelligence client programs. This includes defining timelines, managing resources, and ensuring quality control for all contracted client deliverables.
Execute dependable project management and provide reliable service to internal and external stakeholders
Build relationships and trust with a variety of constituents – colleagues, clients, leaders
Communicate effectively across multiple stakeholder groups, lead meetings and take an active role in presentations, building trust and authority.
Provide original observations, compelling synthesis, and what-it-means analysis , with the opportunity to grow these skills into a Senior role.
Offer strategic recommendations derived from program learnings to inform client strategy and internal process improvements.
Manage the full end-to-end execution of the core client programs such as Voice of Analyst surveys, user review sourcing programs, and competitive and market monitoring programs.
Own ongoing delivery for select clients, ensuring streamlined collaboration with Client Teams (CTs) and successful delivery.
Act as the key resource for R&I Leaders and Consultants by ensuring they have the necessary program support, data, and deliverables.
Support Researchers and Data Analysts by ensuring data gathering is efficient, standardized, and aligned with client program needs.
Collaborate with clients and internal client teams to understand clients’ needs, drive value and discover opportunities for the expansion of services.