Program Manager - Repair

RL People • Bloomington, IN

2d

About The Position

Are you an experienced operations leader with a passion for managing complex supply chain and returns programs in consumer electronics? We are seeking a Program Manager to oversee our consumer electronics returns program, ensuring efficiency, quality, and compliance across inspection, testing, refurbishment, and documentation processes.

Requirements

• Experienced operations or program management professional with 7+ years in consumer electronics, supply chain, logistics, or warehouse operations .
• Strong expertise in returns programs, inspection/testing, and refurbishment workflows .
• Proficient with WMS/ERP systems and knowledgeable in quality and returns documentation processes.
• Proven ability to lead cross-functional teams and manage programs involving retailer relationships.
• Excellent communication, organizational, and problem-solving skills , with a hands-on approach to operational leadership.

Nice To Haves

• Bachelor’s degree in Supply Chain, Operations, Business, or Engineering
• certifications such as PMP or Lean Six Sigma
• prior experience with retailer-driven returns programs

Responsibilities

• Lead the full lifecycle of the consumer electronics returns program , from receipt through testing, cosmetic refurbishment, and outbound processing.
• Oversee warehouse and logistics operations , ensuring accurate inventory management, documentation, and operational compliance.
• Serve as the primary liaison with retailers and internal stakeholders , providing program updates, resolving escalations, and ensuring smooth credit application processing.
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for process improvement and drive operational excellence.
• Collaborate with cross-functional teams to enhance workflows, improve efficiency, and maintain the highest standards in returns management.

Benefits

• Lead a high-impact global returns program in a fast-growing, innovative company in the circular tech market.
• Work in a dynamic, collaborative environment with talented professionals and sophisticated operational platforms.
• Drive operational improvements and make a tangible impact on efficiency, customer satisfaction, and program success.
• Opportunity to shape processes and take ownership of a strategic, high-visibility program .
• Be part of a disruptive and rapidly growing company with global reach and a commitment to innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager