The Quality & Training Effectiveness (QTE) team is a specialized unit within Agent Enablement and Global Vendor Operations dedicated to driving scalable, standardized, and sustainable operational outcomes. We function as a partner, bridging the gaps between siloed operations to reduce complexity and build a more resilient infrastructure that can adapt to future changes. By combining functional experience with technical depth, we focus on initiatives that amplify value across our global partner teams in Trust and Safety, Vendor Operations, and machine learning (ML) Ops. We operate on an engagement model designed to deliver consistent, high-quality results for time-bound programs rather than business-as-usual maintenance. Our mandate is to lead net new infrastructural changes and cross-domain collaborations that require extensive partnership with Engineering, Data Science, and vertical experts. In this role, you will drive the design and execution of solutions that integrate specialized tools and processes, ensuring that our operations remain efficient and effective in a dynamic environment. The Quality and Training Effectiveness Team is evolving to meet the specialized needs of our business. You will have a strong operational background and technical aptitude to oversee the development and adoption of internal tools and automated features. You will bridge the gap between operational needs and technical execution, working side-by-side with internal technical teams to ship solutions that support our global operations. You will be responsible for defining operational requirements and partnering with engineering to design solutions that resolve issues, balancing innovation with practical implementation based on experience.