Program Manager, PMO

Amazon.com, Inc.•Seattle, WA

48d

About The Position

The Amazon Fresh team is looking for a high caliber Program Manager to join the Project Management Office branch of the team! PMO is a centralized source of all new projects that are being proposed, vetted and approved for an individual site or network roll-out across multiple grocery FCs. Our goal is to provide a high level of visibility to our stakeholders, partners and leaders across the Org while protecting leadership bandwidth. The PMO process supports project owners in launching their projects strategically to achieve their goals, timelines and financial impacts while maintaining within their budget. We are dedicated to providing unified channels and mechanisms for partner teams to drive and manage changes without bureaucracy, where relevant stakeholders are informed at the right time to reduce communication churn and leaders can execute change quickly and easily. The Program Manager will be responsible for intaking cross-functional projects with significant impact to grocery operations. A significant portion of this role is spent improving the customer experience in proposing new projects, having them approved, and tracking project progress from initiation to completion. This role will also validate the business and financial impact of each project. Additional responsibilities will include automating project updates and communicating critically, when needed.

Requirements

2+ years of program or project management experience
Bachelor's degree or equivalent
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Experience in requirement gathering and ability to write clear and detailed requirement document

Nice To Haves

Knowledge of SQL
Experience with coding to improve efficiency
Experience in a highly analytical, results-oriented environment with cross functional interactions

Responsibilities

Manage new and existing programs/projects, working with multiple stakeholders
Work directly with internal customers, leadership and partner teams to craft, vet and deliver scalable solutions
Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery
Own PMO communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
Improve the design and development of strategic processes such as Project submission, vetting, approval and live tracking
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
Improve current tools (such as Smartsheet) to create dashboards, automation triggers and resources to support a fast pace execution and tracking

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