Program Manager, Platform Operations
About The Position
The Program Manager will sit within the Platform Operations Team and report into the VP of Platform Operations. The Program Manager will marshal multiple operational projects in partnership with leaders of the Platform Operations Team from inception to completion. The work will span VOD, Live and Sports content, with some projects requiring technical understanding of video infrastructure and backend processes. This person should be an organized self-starter who thrives in a fast-paced, sometimes ambiguous environment, who can create structure where needed, and is eager to learn new business and technological systems to drive solutions. Specifically, this Program Manager will need to establish foundational, cross-functional processes for developing areas of the business while working closely with product and engineering. The position requires strong leadership, the ability to foster positive relationships with our internal teams and external content partners, while maintaining excellent communication skills.
Requirements
- BA/BS degree or equivalent practical experience
- 5+ years of relevant experience in media/entertainment and streaming platforms
- Excellent project management abilities, with the competence to see the bigger picture while managing the details
- Strong organization and leadership skills
- Excellent written, verbal, and visual communication skills
- Self-motivated, proficient multi-tasking skills; adept at anticipating potential issues, identifying problems, recommending, and implementing solutions
- Positive attitude and can remain focused in a high pressure, ambiguous environment
- Experience working with product, engineering, and technical teams
Nice To Haves
- Previous experience and ability to work with Airtable strongly preferred
- Familiarity with Confluence and Lucidchart considered a plus
Responsibilities
- Collaborate with Operations and Business to build out Content Media Guides for large scale projects focused on content deliverables, infrastructure / tooling and desired end user experience for the content.
- Support large scale initiatives across our Content and Subscriptions business.
- Deep dive into large operational deliverables and help various operations departments track, communicate out and ship critical projects.
- Own program communication, identifying and clearing blockers, and escalating as appropriate.
- Develop documentation and playbooks for initiatives and processes; manage post launch to identify learnings and areas for improvement.
Benefits
- Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
- Our comprehensive benefits include global access to mental health and financial wellness support and resources.
- Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
- Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
- It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
1,001-5,000 employees
