Program Manager, Planning Council Support

United Way • Orlando, FL

1d • Hybrid

About The Position

This position is grant funded and subject to renewal. POSITION SUMMARY Oversee the operations of the Planning Council Support, ensuring compliance with policies, facilitating meetings, and maintaining accurate records. Lead strategic planning, policy assessment, and training efforts while fostering collaboration among stakeholders and managing the Planning Council Support team. KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level: Oversee the day-to-day operations of Planning Council Support. Develop expertise of Planning Council and Ryan White programs. Plan and facilitate the Planning Council meetings while ensuring compliance with established guidelines. Act as the primary liaison between the Planning Council, community organizations, service providers, and other EMAs/Part B Consortia. Implement and maintain policies and procedures in Planning Council Support. Support the development and approval of standards of care for Ryan White services. Ensure compliance with the Memorandum of Understanding (MOU) between the Ryan White Parts and the Planning Council. Deliver monthly narrative report for the Grantee detailing Planning Council activities. Constantly monitor and provide leadership and support to the Planning Council Support team. Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development. Ensure that the Planning Council Support team maintains detailed, accurate and timely records of meeting materials. Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered. Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team. Develop and implement training and material for the Planning Council as needed. Provide detailed reporting on service utilization information as required by the Planning Council. Communicate with members as needed to process applications. Cultivate collaborative relationships with Planning Council support staff from other Part A Eligible Metropolitan Areas (EMAs) and Part B Consortia. Lead the preparation of the annual Data Presentation, Priority Setting, and Resource Allocation Processes for the RWHAP Orlando Service Area. Develop and implement a strategic HIV/AIDS planning process that produces a comprehensive plan every three to five years, with annual updates to ensure ongoing relevance and effectiveness. Assess the potential impact of proposed policy changes being considered by the Planning Council and its committees. Oversee the resolution of grievances related to Planning Council activities. Maintain client and staff confidentiality and adheres to HIPAA, FIPA, PHI, PII requirements. Contribute to overall organizational success by performing other duties and responsibilities as assigned.

Requirements

• Associate degree or equivalent combination of experience and education may be considered in lieu of degree.
• Valid Driver License required.
• Three to five years in social services, health education, or community health initiatives preferred.
• Two years of supervisory or coaching experience preferred.
• Knowledge of Florida’s Sunshine and Public Records law preferred.
• Previous experience with organizations focused on HIV/AIDS is preferred.
• Public speaking and presentation experience preferred.
• Intermediate experience with Microsoft Office required.
• Experience with social media management and familiarity with website management is preferred.
• Customer service skills and experience required.
• Ability to edit, complete, and assemble reports.
• Attention to detail and accuracy.
• Excellent analytical skills.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently with minimal supervision, required.
• Strong communication skills, both written and orally, required.
• Presentation skills with the ability to effectively convey information to diverse audiences in a clear and engaging manner.
• Ability to utilize critical thinking and problem-solving skills.
• Ability to utilize organizational skills effectively.
• Must have access to a private, secure, and stable internet connection.
• Must have access to a quiet, confidential workspace.
• Communications - Ability to communicate effectively.
• Business Ethics - Ability to work with integrity and ethics.
• Judgment - Ability to use sound judgement.
• Initiative - Ability to take initiative.
• Teamwork - Ability to work in a team environment.

Nice To Haves

• Bachelor’s degree preferred.
• Three to five years in social services, health education, or community health initiatives preferred.
• Two years of supervisory or coaching experience preferred.
• Knowledge of Florida’s Sunshine and Public Records law preferred.
• Previous experience with organizations focused on HIV/AIDS is preferred.
• Public speaking and presentation experience preferred.
• Experience with social media management and familiarity with website management is preferred.

Responsibilities

• Oversee the day-to-day operations of Planning Council Support.
• Develop expertise of Planning Council and Ryan White programs.
• Plan and facilitate the Planning Council meetings while ensuring compliance with established guidelines.
• Act as the primary liaison between the Planning Council, community organizations, service providers, and other EMAs/Part B Consortia.
• Implement and maintain policies and procedures in Planning Council Support.
• Support the development and approval of standards of care for Ryan White services.
• Ensure compliance with the Memorandum of Understanding (MOU) between the Ryan White Parts and the Planning Council.
• Deliver monthly narrative report for the Grantee detailing Planning Council activities.
• Constantly monitor and provide leadership and support to the Planning Council Support team.
• Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development.
• Ensure that the Planning Council Support team maintains detailed, accurate and timely records of meeting materials.
• Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered.
• Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.
• Develop and implement training and material for the Planning Council as needed.
• Provide detailed reporting on service utilization information as required by the Planning Council.
• Communicate with members as needed to process applications.
• Cultivate collaborative relationships with Planning Council support staff from other Part A Eligible Metropolitan Areas (EMAs) and Part B Consortia.
• Lead the preparation of the annual Data Presentation, Priority Setting, and Resource Allocation Processes for the RWHAP Orlando Service Area.
• Develop and implement a strategic HIV/AIDS planning process that produces a comprehensive plan every three to five years, with annual updates to ensure ongoing relevance and effectiveness.
• Assess the potential impact of proposed policy changes being considered by the Planning Council and its committees.
• Oversee the resolution of grievances related to Planning Council activities.
• Maintain client and staff confidentiality and adheres to HIPAA, FIPA, PHI, PII requirements.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

Benefits

• Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.
• Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.
• 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.
• Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance. Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree