Program Manager, Patient Experience

Dana-Farber Cancer Institute • Brookline, MA

109d • Remote

About The Position

The Program Manager I, Patient Experience provides support for initiatives and established programs on the Patient Experience team in the department of Quality and Patient Safety. This role contributes to the success of patient experience programs by executing key tasks, ensuring that activities are completed on time and managing projects in alignment with program goals. The Program Manager I maintains program quality, ensuring smooth coordination across teams, and effective communication with stakeholders. This position requires program and project management skills, interpersonal and organizational skills, resourcefulness, professional maturity, and analytic ability. The Program Manager I, Patient Experience will work closely with vendors and clinical and operational staff throughout the organization for the purposes of providing insights and improvement of the patient experience. The ideal candidate will have a passion for ensuring a high quality, equitable experience for patients, families, and caregivers as well as clinicians and staff. This role reports to the Associate Director of Patient Experience. The Program Manager I is responsible for the execution and management of programs that contribute to departmental or cross-departmental objectives. This role involves managing project activities, coordinating timelines, and ensuring effective communication among team members. The Program Manager will work closely with stakeholders to facilitate program success and address any operational challenges. Focuses on aligning projects within the program to achieve broader departmental goals.

Requirements

• Bachelor's degree required.
• Three (3) years of experience in program coordination, program administration or comparable roles, OR one (1) year of program management experience.
• Solid understanding of program management principles and practices.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in using project management tools and software.
• Ability to manage multiple projects and priorities simultaneously.

Responsibilities

• Manage programs with clearly defined objectives and limited scope, focusing on supporting departmental goals.
• Make informed decisions about resource allocation and project timelines, with some autonomy in resolving operational challenges.
• Engage with internal team members and immediate stakeholders to ensure program activities are aligned and communicated effectively.
• Plan and manage recurring tasks, activities, and/or projects, ensuring they align with program goals and departmental strategies.
• Track program progress, ensuring that outputs are accurate and meet established performance metrics.
• Maintain accurate program documentation and ensure compliance with institutional policies and procedures.
• Facilitate communication among teams, ensuring all members are informed of updates and changes.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree