Program Manager - Operations & Maintenance (O&M)

Aircond Corporation • GA-Atlanta US-VA-Richmond, GA

6d • Hybrid

About The Position

We offer comprehensive HVAC, building automation system, facilities, and energy solutions. From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites. Job Summary Location: This role can sit in either Richmond, VA or Atlanta, GA. Company Overview EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial heating, ventilating, and air-conditioning (HVAC) services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, Inc., a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability. Today, we serve single and multi-site clients with a full spectrum of facility services, ranging from HVAC service to complete operations and maintenance solutions. Learn more at www.aircond.com . Why Join Us? At EMCOR Services Aircond, you will be part of a team that values integrity, safety, empowerment, teamwork, and continuous improvement. We offer careers where good work is valued, respected, and rewarded and you will have the ability to make a meaningful impact in a growing organization.

Requirements

• Bachelor’s degree in Business, Engineering, Project Management, or related field.
• Minimum of 5 years of experience in project management, program management, operations management, or similar role; experience in facilities, mechanical systems, or data center operations is preferred.
• Proven history of managing multiple accounts/projects simultaneously with measurable outcomes.
• Strong skills in data analysis and KPI reporting; proficiency in Excel, Power BI, or other data visualization tools.
• Experience in continuous improvement and process optimization (e.g., exposure to Lean, Six Sigma methodologies) is preferred.
• Demonstrated ability to lead and support change management initiatives.
• Solid financial and business acumen (e.g., budget management, familiarity with contract terms, renewals, ROI analysis).
• Experience collaborating with cross-functional teams (e.g., engineers, service teams, executives, clients) to drive results.
• Exceptional communication, meeting facilitation, and stakeholder management skills.
• Ability to influence without direct authority and foster accountability across diverse teams.
• Strong problem-solving skills with a proactive, solutions-oriented mindset.

Nice To Haves

• Experience in facilities, mechanical systems, or data center operations is preferred.
• Experience in continuous improvement and process optimization (e.g., exposure to Lean, Six Sigma methodologies) is preferred.

Responsibilities

• Account Oversight Support operational leadership across key O&M accounts, coordinating with General Managers, on-site engineers, and technicians, and ensuring service delivery aligns with contractual obligations, preventive maintenance plans, and client expectations.
• Maintain complete, accurate, and current documentation for all accounts, including preventive maintenance schedules, work orders, and client-specific compliance requirements.
• Manage and track the renewal process for all O&M contracts, ensuring timely execution and documentation.
• KPI & Data Management Develop, maintain, and publish trackers/dashboards to measure performance across all O&M accounts.
• Centralize and analyze account data to compare plan-to-actual performance and collaborate with account teams to support smart, timely business decisions.
• Identify performance gaps, operational risks, and cost-saving opportunities based on data insights.
• Client Communication & Relationship Management Host and document regular customer meetings to review performance, address concerns, and confirm customer satisfaction.
• Proactively communicate potential delays, risks, or changes in scope to clients and internal stakeholders.
• Track and follow up on customer action items, ensuring timely resolution and alignment with contract expectations.
• Operational Process Improvement Collaborate with O&M leadership to improve documentation accuracy, reporting timeliness, and process compliance.
• Standardize renewal tracking, meeting cadence, and operational reporting across accounts.
• Act as a liaison between field teams and leadership to escalate and resolve operational challenges.
• Strategic Contributions Support year-over-year efficiency improvements by identifying trends, bottlenecks, and areas for standardization.
• Facilitate lessons learned sessions and integrate feedback into operational procedures.
• Contribute to long-term capacity planning and resource allocation for the O&M division.

Benefits

• We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
• As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees