Program Manager of AI

Mayo Clinic•Mankato, MN

8d•Remote

About The Position

Partners with Divisional Leadership for vision and direction to coordinate and manage institutional expectations, patient interactions, customer relations and business agreements. Serves as the main contact for questions related to the program. Facilitates the review, analysis and negotiation of contracts, vendor and business associate agreements and other legal documents to support the program. Develops a standard set of metrics and a dashboard to monitor patient and customer experience and track measurable outcomes to share with the appropriate parties. Researches, analyzes and explains the scope of services and requirements to patients, clients, vendors and partners. Assists in the development of negotiation strategies, identifies areas of risk, develops risk mitigation strategies, and provides recommendations to business, legal, and divisional decision makers. Develops extensive knowledge of products, services, and operations to evaluate compliance with contractual and regulatory requirements and creates the policies, procedures and processes to support them. Works with marketing staff to develop marketing plans and materials for distribution to potential and existing patients and clients and ensures that program objectives and scope of services are marketed appropriately on the external website. Responsible for collaborating and working with Finance Team to set fees, manage program expenses, and respond to billing and insurance questions. This position communicates regularly with various levels of internal and external personnel, and is responsible for organizing, leading, and presenting at various meetings. Some travel may be required. This position is 100% remote work; can work from anywhere in the U.S. Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

A Bachelor's degree in business or a healthcare related field required with a minimum of five years relevant experience in healthcare. An Associate's degree with 7 years of relevant experience may be considered.
Exceptional customer service skills, negotiation skills, and the ability to develop strong working relationships is a priority for this position.
Must possess exceptional written and verbal communication skills, and the ability to maintain confidential information.
Ability to simultaneously manage multiple priorities and projects and monitor details.

Nice To Haves

Experience in working with contracts and regulatory requirements is preferred.

Responsibilities

Coordinate and manage institutional expectations, patient interactions, customer relations and business agreements.
Serve as the main contact for questions related to the program.
Facilitate the review, analysis and negotiation of contracts, vendor and business associate agreements and other legal documents to support the program.
Develop a standard set of metrics and a dashboard to monitor patient and customer experience and track measurable outcomes to share with the appropriate parties.
Research, analyze and explain the scope of services and requirements to patients, clients, vendors and partners.
Assist in the development of negotiation strategies, identify areas of risk, develop risk mitigation strategies, and provide recommendations to business, legal, and divisional decision makers.
Develop extensive knowledge of products, services, and operations to evaluate compliance with contractual and regulatory requirements and creates the policies, procedures and processes to support them.
Work with marketing staff to develop marketing plans and materials for distribution to potential and existing patients and clients and ensures that program objectives and scope of services are marketed appropriately on the external website.
Collaborate and work with Finance Team to set fees, manage program expenses, and respond to billing and insurance questions.
Organize, lead, and present at various meetings.