Program Manager National Capitol Region

Serco North America • Herndon, VA

107d • $93,000 - $180,000

About The Position

Are you looking for an IT oriented Program Manager position that supports Corporate mission daily and shares our culture based on a set of four values - Trust, Care, Innovation, Pride - that shape our individual behaviors and the way the company behaves? Bring your expertise to this great opportunity in the National Capital Region (NCR). This Serco opportunity supports the IT architecture for all DoD, Department of Defense government contracting in the NCR. As a prime contractor, Serco provides IT Infrastructure management throughout the NCR. You will lead a large team of IT Field Service, Cybersecurity, SMEs, Networking personnel, and other support personnel to collaborate closely with the customer for stable IT and Cloud environments. Our team manages multiple government contracts in cloud environments with providing Network administration, Help Desk, Cybersecurity and SME support for both the network and Engineering. In this role, you will apply your broad knowledge of IT and proven leadership skills in finance and cost management, and supplier management to field and sustain our current and future capabilities. You will be responsible for lifecycle management systems. You will be the contract focal point for Integrated Product PIN Support (IPINS). You will lead your team to provide high quality network and help desk support to our current and future organization. You will manage contract budgets and staffing. You will develop and manage customer and business partner relationships. You will be responsible for all program-level strategic planning and proactively monitoring progress, resolving issues, and initiating appropriate corrective actions. Other duties may be assigned. This position will report to a Director within the Business Units throughout all sectors.

Requirements

• DOD Secret Security Clearance or the ability to obtain and maintain a DoD Secret Security Clearance.
• Bachelor’s degree in business administration, Business Management, or a related field.
• At least five (5) years’ experience in U.S. DoD IT management.
• At least five (5) years’ experience with business process optimization, strategic sourcing, supplier/subcontractor management, financial/cost management, field support, and readiness management.
• Active Project Management Professional (PMP, PMI-ACP) Certification or in the process of obtaining it.
• ITIL v3 Foundations Certification.
• Willingness to travel up to 50%.

Nice To Haves

• Demonstrated effectiveness leading large teams to achieve project results.
• Experience supporting geographically diverse teams.
• Familiarity with IT technologies.
• Familiarity with DoD Government contracts within the NCR.
• Former Military experience.

Responsibilities

• Lead a large team of IT Field Service, Cybersecurity, SMEs, Networking personnel, and other support personnel.
• Collaborate closely with the customer for stable IT and Cloud environments.
• Manage multiple government contracts in cloud environments.
• Provide Network administration, Help Desk, Cybersecurity and SME support.
• Apply broad knowledge of IT and proven leadership skills in finance and cost management.
• Be responsible for lifecycle management systems.
• Act as the contract focal point for Integrated Product PIN Support (IPINS).
• Provide high quality network and help desk support.
• Manage contract budgets and staffing.
• Develop and manage customer and business partner relationships.
• Responsible for all program-level strategic planning and proactively monitor progress.
• Resolve issues and initiate appropriate corrective actions.

Benefits

• Relocation assistance may be available.
• Hybrid schedule may be offered per customer approval.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees