Program Manager – Media Products and Experiences

Zillow

3d • Remote

About The Position

At Zillow, Listing Media is at the forefront of every listing. As part of the Media organization, we bring together industry-leading software tools, services, and experiences. We partner with top real estate professionals nationwide, empowering them with exceptional products and close collaboration to deliver high-quality experiences for consumers. We are a forward-thinking team that challenges assumptions and brings innovative ideas to the table. We are looking for a Program Manager to design and execute initiatives that support our suite of photography and media products and experiences. In this role, you will synthesize feedback from internal and external customers, align operational strategies to business objectives, and define customer-focused KPIs. You will collaborate with Aryeo, Zillow Showcase, Zillow 3D Home, and other cross-functional teams to identify new opportunities and build high-quality experiences for our customers. You will monitor support channels, lead change management and go-to-market efforts for product launches, and work across Zillow to implement changes that support customer success.

Requirements

• Curious and analytical, with a strong desire to understand how different parts of the business fit together and create value.
• You have 2+ years of experience in program or project management, preferably in a tech or similarly fast-paced environment, and a bachelor’s degree in a related field or equivalent practical experience.
• An experienced, proactive Program or Project Manager with product exposure and a strong track record leading complex, cross-functional initiatives and change efforts.
• An influential communicator with excellent written and verbal communication skills, able to collaborate across functions and influence stakeholders at all levels.
• Highly organized and detail-oriented, skilled at managing multiple projects and shifting priorities while still meeting deadlines and goals.
• An analytical problem-solver with a keen attention to detail, comfortable working with data, metrics, and customer feedback to inform decisions.
• Adept at tailoring your communication to different audiences, knowing what information to share and what questions to ask based on your audience.
• A trusted partner and connector who helps drive the success of products, partners, and the business by proactively pushing initiatives forward.

Responsibilities

• Serve as a product expert, providing guidance and support to cross-functional teams and ensuring they are properly tooled to support the business and our partners.
• Lead cross-functional change management and go-to-market efforts for product launches and updates, ensuring smooth transitions and minimizing disruptions.
• Work with support, success and sales across Aryeo, Zillow Showcase, Zillow 3D Home, and other Zillow teams to implement solutions that meet customer needs and unique partner requirements.
• Collaborate with Zillow Media Experts and product teams to align product, partner, and business goals, providing operator experience feedback and identifying improvements.
• Monitor and report on project and program progress, tracking key milestones, deadlines, and customer-focused KPIs.
• Develop business cases for new opportunities, informed by real estate media industry trends, including strategic pilots and proof-of-concepts to test and validate recommendations.
• Own key customer satisfaction and growth metrics, creating and managing improvement plans to drive adoption and retention.
• Develop and lead large-scale strategic programs, including defining workstreams and project plans, managing day-to-day execution, driving cross-functional alignment through regular read-outs, and crafting clear, timely communications for business partners and senior leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level