Program Manager, Localization

Smartsheet • San Jose, CA

4d • Remote

About The Position

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. We are looking for a Localization Program Manager to join our global team. This role is focused on managing the end-to-end localization of marketing materials, video assets, and various other corporate assets from across the company. You will play a pivotal role in ensuring our brand voice and content are effectively adapted for our global audiences. You will

Requirements

• Experience: 5+ years of experience in program management or a related field with a dedicated focus on Localization.
• Specialized Expertise: Demonstrated experience managing the localization pipeline for marketing materials, multimedia, and video assets.
• SEO Localization: Strong knowledge of global SEO best practices and experience adapting keyword strategies for different languages and regions.
• Localization Tech Stack: Expert-level understanding of localization technology, including various Translation Management Systems (TMS) and how they integrate with Content Management Systems (e.g. Drupal).
• Communication Skills: Strong communication, problem-solving, and stakeholder management skills; able to drive consensus among disparate teams and influence without authority.
• Cultural Intelligence: Deep understanding of cultural nuances, regional preferences, and market differences in content delivery.
• Data-Driven Mindset: Experience in measuring the impact of localized content on brand engagement and market reach

Responsibilities

• End-to-End Localization Ownership: Own the localization workflow for all customer-facing assets, including marketing campaigns, video content, and diverse corporate materials.
• Asset Management: Partner closely with Marketing, Creative, and Video production teams to define localization scope, prioritization, and quality metrics.
• Multimedia Asset Optimization: Oversee the localization of video assets (subtitling, dubbing, and visual edits) utilizing AI-assisted processing.
• Workflow Optimization: Design and implement AI-powered localization workflows, utilizing Large Language Models (LLMs).
• System Integration: Manage and optimize the integration between our Content Management System (Drupal) and the Translation Management System (TMS) for efficient world-ready content delivery.
• KPI Tracking: Track and report on localization-related operational KPIs and business priority metrics specifically for marketing and corporate assets.
• Stakeholder & Vendor Management: Establish strong, collaborative relationships with Marketing Managers, Creative Directors, Video Producers, and leadership. Manage relationships with external Language Service Providers (LSPs), defining Service Level Agreements (SLAs) and overseeing performance reviews to ensure high-quality, cost-effective services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed