Program Manager, Learning Governance & Maintenance

Chime Financial, Inc

6h•$103,680 - $144,000•Hybrid

About The Position

About the Role Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles: Frictionless product: Use member insights to mitigate member issues with a simple, transparent product Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other Excellent support: When members do have to contact us, provide them with excellent service. As Chime’s business and member experience continue to expand, so does the scale of our training library. To meet that growth, we’re establishing new systems and governance to ensure our training content remains current, compliant, and supported by scalable maintenance practices that adapt as our programs evolve. The Learning Curriculum Maintenance Lead will design and operationalize this framework from the ground up – transforming our current content maintenance process into a strategic, governed discipline that ensures consistency, efficiency, and audit readiness across Chime’s learning ecosystem, ultimately enabling faster updates, stronger compliance, and better alignment between learning and operational needs. This role is pivotal to scaling Chime’s learning operations, ensuring our training ecosystem keeps pace with product innovation and member experience growth. The base salary offered for this role and level of experience will begin at $103,680.00 and up to $144,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Requirements

Bachelor’s degree required
4+ years of experience in Learning & Development or Training Delivery, ideally in a BPO or large-scale support environment
Strong analytical skills with experience creating and reporting on training quality metrics and performance data
Proven experience designing and implementing governance or quality assurance frameworks for training delivery
Strong understanding of adult learning principles and facilitation best practices
Exceptional project management and stakeholder engagement skills
Experience with Learning Management Systems (LMS) and reporting tools
Ability to balance strategic thinking with hands-on execution in a fast-paced environment
Strong collaboration skills and willingness to Team Up

Responsibilities

Build and implement a sustainable framework for maintaining and governing Chime’s training content.
Establish and scale standards for content versioning, course metadata, and documentation to ensure materials remain current, compliant, and audit-ready.
Establish and oversee centralized systems or tools that manage the training library, source materials, and ownership visibility.
Design audit and quality assurance practices that uphold Chime’s compliance requirements and reinforce learning governance standards.
Partner with instructional designers and cross-functional teams to ensure maintenance and governance practices are built into how content is created, managed, and updated.
Define roles, responsibilities, and decision points for initiating, reviewing, and approving updates.
Ensure subject matter experts and stakeholders are engaged at the right stages of content validation and review.
Establish expectations and oversight for contractor work to ensure updates align with governance standards and maintain content integrity.
Drive adoption and capability-building across instructional designers and stakeholders by equipping them to operate within the governance framework effectively.
Create visibility into content health through metrics and reporting that monitor update cadence, audit outcomes, and compliance readiness, using these insights to improve content accuracy and accelerate deployment timelines.
Maintain audit readiness and mitigate risks associated with outdated or incomplete training materials.
Identify and implement opportunities to streamline, automate, and scale maintenance processes as Chime’s training ecosystem grows.
Continuously refine governance frameworks to align with new tools, workflows, and organizational priorities.

Benefits

Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress