Program Manager, Leadership Foundations

Apple • Cupertino, CA

2h

About The Position

The people at Apple create products that have revolutionized entire industries, driven by the diversity of their ideas and a shared commitment to innovation and environmental efforts. Apple fosters an inclusive culture where everyone belongs and is inspired to do their best work. Retail Operations develops tools and programs to enable a unique Apple experience by focusing on employee and customer satisfaction and driving a global strategy. The Leadership Foundations team specifically aims to enhance the performance, growth, and effectiveness of Apple Retail's store leaders through strategic programs that provide clarity, consistency, and a shared standard of excellence. This role drives business performance and creates motivating environments for teams to deliver exceptional experiences. As a Program Manager, you will collaborate with the Global Retail Support (GRS) team and the People organization to launch outstanding experiences for teams, define future Retail Store Leadership programs, and shape Apple’s performance enablement strategy and operations. You will be responsible for defining exceptional leadership experiences in Apple Retail, including the necessary frameworks, tools, and metrics. This involves leading deep discovery work to identify critical gaps and opportunities in current store leadership operations and developing integrated plans to address them. The role requires a deeply collaborative partner who excels in managing global, cross-functional projects, possesses a passion for Retail, and is committed to providing a world-class experience for teams. Strong program management discipline and a genuine curiosity about organizational effectiveness are key. The ideal candidate can translate ambiguous problem statements into clear, executable plans and effectively engage stakeholders.

Requirements

• 12+ years of experience in program or project management within Retail operations, people strategy, organizational design, or a related field
• Deep field leadership experience in Retail or a background in organizational design and / or leadership development
• Demonstrated ability to take an ambiguous problem space and build structured, actionable plans — with the cross-functional influence to execute them
• Ability to lead and navigate organizational change, implementing new insights and/or business process changes effectively within the Apple culture
• Outstanding organizational, documentation, and communication skills, with experience presenting to and influencing senior executives

Nice To Haves

• Demonstrated ability to analyze data and information, using data to identify trends and define problem statements, test assumptions, and make informed trade-off decisions
• Proven ability to manage multiple complex workstreams simultaneously without losing sight of quality or timelines
• Intellectual curiosity and a drive to identify continuous improvement opportunities

Responsibilities

• Define exceptional leadership experiences in Apple Retail, including frameworks, tools, and metrics to support them
• Lead deep discovery work to identify critical gaps and opportunities in how store leadership teams operate today
• Develop integrated plans to close identified gaps and opportunities
• Manage global, cross-functional projects
• Work collaboratively with the broader Global Retail Support (GRS) team and People organization to launch exceptional experiences for teams
• Define future Retail Store Leadership programs
• Shape Apple’s performance enablement strategy and operations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed