Program Manager/Lead Watch Officer (50301)

GAP SOLUTIONS INC•Washington, DC

1d•$125,000 - $135,000•Onsite

About The Position

The Architect of the Capitol (AOC), Office of the Chief Security Officer (OCSO) has a requirement for a law enforcement and security subject matter expert (SME) to support OCSO as the Program Manager (PM) and Site Lead for the United States Capitol Police (USCP) Command Center Liaison (CCL) program. The PM will manage a team of 3-5 CCLs and will be qualified as a CCL in order to fill in when gaps in coverage occur. CCL support will be performed primarily through monitoring, tracking, coordination of AOC response, and notification of security events and incidents occurring on U.S. Capitol grounds and/or within the National Capitol Region (NCR). The AOC USCP CCL’s role will include supporting special events and circumstances that may include weekends, holidays and extended evening hours. Special Events may include, but are not limited to, late and weekend Congressional sessions, summer concerts, dignitary visits, Lying in States, National Special Security Events, inaugurations, unusual and extreme weather and other events impacting operations of the AOC as determined by the OCSO Contracting Officer’s Representative (COR).

Requirements

Minimum Education Requirements: Bachelor’s degree w/ 12 years of relevant experience; or PhD w/ 8+ years of relevant experience; or Master’s degree w/ 10+ years of relevant experience; or Associate’s degree w/ 14+ years of relevant experience; or No degree w/ 16+ years of relevant experience
Active, fully adjudicated Top Secret clearance is REQUIRED for all personnel to start on the contract and must be maintained throughout the duration of employment.
Five (5) or more years of relevant experience in law enforcement, security, law enforcement liaison and/or emergency management work with demonstrated knowledge of command center and/or emergency operations center (EOC) best practices.
Five (5) or more years of supervisory or team leader experience managing personnel and coordinating the appropriate personnel and/or disciplinary actions.
Demonstrated ability at building teams, coaching, training, and mentoring employees.
Demonstrated ability answering non-emergency and administrative phone lines and providing an appropriate response as required by the nature of the call.
Demonstrated ability prioritizing situations and dispatching appropriate resources using email and/or telephone communications.
Demonstrated ability working in a high-paced environment with rapidly changing priorities and the ability to adapt and manage the new priorities.
Demonstrated ability to manage multiple tasks with frequent interruptions and multiple priorities.
Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; able to adapt style and tone to effectively engage the audience.
Demonstrated ability to write and edit clear, concise, and grammatically correct documents (e.g., reports, special studies, policy, and procedures).
US Citizenship

Nice To Haves

Excellent active listening and verbal communication skills
Strong business writing ability
Flexible and adaptable attitude
Can conform to shifting priorities, demands, and timelines
Ability to elicit cooperation from a wide variety of stakeholders
Ability to discuss technical issues with non-technical, executive-level government officials.

Responsibilities

The PM will manage a team of 3-5 AOC USCP CCLs that act as the focal point for command and control, communications, situational awareness, specialized technologies, and information collection, assessment, analysis, and dissemination of critical information under non-emergency and emergency conditions to support a common AOC operating picture.
The AOC USCP CCL will monitor and track security events and incidents occurring on the U.S. Capitol grounds and within the NCR covering shifts 24 hours a day, seven days a week.
The PM will be responsible for scheduling 24/7/365 CCL coverage with no gaps.
The PM will work 40 hours per week but must be willing to work all shifts as required to prevent a gap in coverage.
The PM shall ensure CCLs are trained and ready to provide monitoring and reporting for Information and intelligence pertinent to Capitol Complex security, Reports from USCP and other agencies that support AOC jurisdictional incident management, Media reports and other social media platforms, Unusual events (e.g., earthquake activity, snow, extreme weather and man-made incidents), Access impacts such as road closures, door closures or other space restrictions on the Capitol Complex and within the NCR, Special event status such as protests, planned marches, concerts, etc., impacting the NCR and AOC facilities or operations, with a focus on the Capitol Complex.
The PM shall ensure CCLs maintain daily contact with other Federal operations centers to ensure situational awareness reports of incidents with potential public security or safety consequences.
The PM shall review and recommend improvements to AOC checklists and site-specific binders.
The PM shall support the creation of Standard Operating Procedures (SOPs) for the AOC’s support to the USCP Command Center. Once finalized, the PM shall provide recommendations to improve and update the SOPs on a monthly basis.
The PM shall ensure CCLs coordinate AOC response to incidents affecting AOC operations and/or the security of the U.S. Capitol Complex.
The PM shall ensure CCLs develop, produce, and/or contribute to Daily Reports, Weekly Report, Bi-Weekly Report, and Monthly Reports in a timely and professional manner. The PM will conduct weekly quality reviews of all products produced by CCLs and address any weakness or deficiencies identified. The program manager is responsible for ensuring all required reports and products are completed and submitted to the government according to the established timelines.
The PM shall ensure all CCLs are trained and prepared to Provide support to OCSO and AOC in the form of incident management support and liaising with the United States Capitol Police, Sergeant at Arms of the Senate, Sergeant at Arms of the House of Representatives, and the Library of Congress and to transmit critical Capitol Complex life-safety and situational awareness messages to OCSO and AOC leadership.