Is responsible for the evaluation and improvement of quality programs through facilitation and support of the annual strategic planning process for the program, achievement of growth goals for the program, and shared accountability for the achievement of quality, service, and financial performance goals for the program. JOB ACCOUNTABILITIES: Assesses, develops, implements, and evaluates plan for meeting the needs of the department. Provides quarterly reports about progress toward meeting objectives as described in agreements. Establishes and maintains a relationship with the internal and external stakeholders. Develops, implements, and supports outreach activities as they pertain to overall department needs. Defines annual growth goals for department or service line based on the strategic plans. Designs, develops and implements effective policies and procedures and puts them through the appropriate input and approval process. Acts as an internal consultant to customers within each service line who require support to evaluate and/or improve the programs and services within their responsibility. Develops, implements, evaluates, and monitors outreach education programs. EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's: Business Administration or related field TYPICAL EXPERIENCE: 8 years recent relevant experience. SKILLS AND KNOWLEDGE: Knowledge and understanding of strategic planning, including group facilitation and plan development. Knowledge and understanding of business plan development, including qualitative and quantitative research and analysis. Well-developed communication and interpersonal skills. Ability to interact with a wide variety of internal and external customers, including patients, physicians, payors.
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Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees