Program Manager, Interim Housing

The People Concern•Los Angeles, CA

61d•Onsite

About The Position

The Program Manager, SAMOSHEL will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work Tuesday - Saturday, 7:00-3:30pm the ability to flex their schedule to accommodate oversite of staff working swing and overnight weekdays and all weekend shifts.

Requirements

Bachelor's Degree in Social Work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus
Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed
At least two years of leadership/management experience preferred in an Interim Housing site preferred
Minimum of two years' experience providing Case Management services to homeless population required
Skilled in non-violent crisis intervention
Demonstrated knowledge of issues faced by population served
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
Current, valid California Driver's License with an acceptable driving record
Ability to provide some evening and weekend hours to ensure continuity of care
On-call 24/7 a requirement
Proficient in Microsoft Word, Outlook, Excel, and database applications
Able to obtain and maintain CPR/1st Aid certification

Responsibilities

Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles
Workas part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
Provide guidance to staff ensuring that they can implement appropriate interventions to reduce barriers
Promote opportunities to support critical thinking among team members
Provide crisis intervention and triage services
Work with the Director to ensurethatthe physical site is well-maintained and safe
Ensuring all required Postings are within the facilities
Provide training and welcome to all new staff during on-boarding
Conducting facility walk-through to identify health and safety concerns.
Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
Work with management team to provide on call coverage for emergencies
Develop expert knowledge of documentation required by the agency and the funders
Ensure compliance with documentation standards, including electronic databases and paper charts, and ensuring timely documentation submissions by conducting weekly audits of client charts and HMIS Data.
Work with housing department and city partners to ensure most vulnerable are being matched to best fit housing options.
Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
Assist with preparing data for reports to funders, and track other data as directed
Ensure adherence to agency policies and procedures
Facilitate weekly case conferencingto create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
Completeperformance evaluations on all direct reports
Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
Maintain client confidentiality, while following agency, state, and HIPAA laws
Incorporate life skills programming and other milieu and enrichments services into the program design
Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
Train staff on programmatic expectations, including documentation, boundaries, and strength-based approaches to interventions
And all other duties assigned.