Volunteers of America - Greater Los Angeles-posted about 2 months ago
$80,097 - $84,312/Yr
Full-time • Manager
Los Angeles, CA
501-1,000 employees
Social Assistance

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. JOB SUMMARY AND PURPOSE Program Manager III manages a large, complex program with multiple functions or services according to contract and budget guidelines. Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff, overseeing resources and coordinating the efforts of the program team members including VOALA sub-contractors, community partners, and ongoing outreach as it pertains to the target population. The Program Manager III will assure that all goals and objectives are accomplished according to plan.

  • Develop and manage project budget, project development, performance goals, and service delivery for service programs in accordance with stated grant requirements
  • Develop program policies, procedure plans, and associated communications documents
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Develop best practices and tools for project execution and management
  • Train, coach, and manage service team on program requirements, tools, and methods to meet those requirements
  • Effectively communicate project expectation to team members and senior management in a timely and clear fashion
  • Delegate tasks and responsibilities to appropriate personnel
  • Manage multiple teams of staff located at various work sites
  • Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
  • Ensure program interim and final goals and requirements are achieved
  • Prepare monthly budget reports and proposals
  • Estimate and allocate resources that participants may need in order to achieve project goals
  • Create and analyze budget, reports, and program goals
  • Communicate with funder on an ongoing basis
  • Collaborate with community partners for services and housing opportunities to program participants
  • Coach, mentor, and supervise project team members and influence them to take positive action and accountability for their assigned work
  • Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities
  • Effectively prioritize and execute tasks in high pressure situations
  • Other duties as required
  • Community Outreach
  • Coaches and mentors junior staff
  • Other duties as required and may be subject to change
  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
  • 5 years of experience in Social Services Program Management, Coordination or Supervision
  • Minimum of 4 years of direct experience in Staff Management Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs
  • Budget Management / Oversight Experience
  • Experience managing programs with over 10 staff, serving clients with multiple modalities
  • Master of Social Work or discipline related to Program services
  • History of working with multiple community partners, existing relationships a major plus.
  • Experience connecting clients to community and government resources.
  • Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
  • Extensive experience with large and complex social services programs, serving clients with various levels of acuity and need.
  • Bilingual in English and Spanish.
  • Well informed of organizational priorities and procedures.
  • Knowledge about community resources
  • Experience with HMIS and other relevant databases used by partner service providers
  • VOALA offers competitive medical, dental, vision and retirement benefits
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