Program Manager III, Operations, Trust and Safety

Google LLC•Kirkland, WA

28d

About The Position

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Requirements

Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
Experience in trust and safety.
Experience in operations and internal stakeholder management.

Nice To Haves

5 years of experience managing cross-functional or cross-team projects.
Experience in compliance, information security, IT audit, or risk management.
Familiarity with Google products, types of online abuse, and policy development/strategies.
Solid analytical, quantitative, and statistical problem solving skills.

Responsibilities

Design and deliver optimized program communication plans including executive and key partner communications.
Determine phasing and metrics associated with program lifecycle that effectively address continuous improvement including Resource Stewardship (effective deployment of machine and people resources), including near- and long-term objectives.
Determine and collect data required to govern programs and effectively drive stakeholder decision-making.
Anticipate change management requirements that are required by program stakeholders.
Build trusted relationships with program stakeholders, including managing expectations of senior cross-functional leads and ensuring they have the insights they need to make effective decisions.