Program Manager III - Marketing and Communications

Centene Corporation

6d•Remote

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. This role is remote for candidates only in the state of Indiana Managed Health Services (MHS) of Indiana, a Centene company, is a managed care entity that has been proudly serving the state of Indiana for 30 years through the Hoosier Healthwise and Hoosier Care Connect Medicaid programs; and the Healthy Indiana Plan (HIP) Medicaid alternative program. MHS also offers Ambetter Health in the Indiana health insurance marketplace, and Wellcare By Allwell, a Medicare Advantage plan. MHS plans provide quality, comprehensive coverage through a trusted provider network. Position Purpose: With the Indiana MHS Marketing and Communications team, you will lead the creation and management of provider and member communication journeys. This includes guiding cross‑functional workgroups to design, deliver, and continuously enhance communication experiences across all modalities.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, related field, or equivalent experience.
5+ years project implementation, product or program management experience.

Nice To Haves

Microsoft Planner
Microsoft SharePoint
Adobe Design
Strong organizational and project management skills
Marketing experience
SharePoint design experience
Master’s degree preferred.
Managed care or prescription benefit management experience preferred.

Responsibilities

Provider and Member Communication Journey Creation and Management – Lead cross functional workgroups to design, deliver, and continuously improve the provider and member communication journey across various modalities.
Cross-Enterprise Member Communication Management – Coordinate all member communication channels, teams, and vendors to ensure a streamlined experience and reduce abrasion. This will involve coordination with health plan teams, corporate teams (Ex: quality and communications), and vendor (local and national) teams to align the full member experience across our SMS text, email, print, and POM campaigns.
SharePoint Technical Support for the MHS Document Library – individual will monitor and update the document library approval infrastructure ensuring documents are routing to approvers correctly and updating the logic for approval routing when approvers transition.
Vendor Business Owner – Business owner for a local Indiana marketing vendor who provides content, design, and video services to the health plan. Ensure alignment on project scope, delivery, TAT, and quality.
MHS Serves and Centene Foundation Marketing & Communications Support – High visibility to leadership and external public relations required in developing these communication campaigns; knowledge and experience to make appropriate business decisions without heavy leadership oversight.
Community Stakeholder Meeting Management.
Member Story Collection, Follow Through, and Overall Management.