Program Manager III - Hybrid

Overview: Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at www.panasonic.aero and for a full listing of open job opportunities go to www.panasonic.aero/join-us/. The Position: Manages large Airline accounts with the most complexity/integration activities, demanding delivery timelines and complex products with customers. Requires an experience and confident leader who demonstrates the capability to prepare and deliver effective presentations, to analyze and interpret customer requirements, to plan and monitor effectively and be a champion for customer satisfaction while managing program performance to meet the needs of the company. There may be engineering product developments and installation designs coordination. This includes interaction with functional departments, Engineering, Logistics, Product Support, Quality Assurance, Marketing, Osaka and Regional Offices. Support On Time Deliver (OTD), Technical Data requirements, Fit Check, and Test parts. Will ensure that customer requirements are adequately defined, uniformly understood and appropriately planned to achieve the successful execution of the program. Will be the program focal point for the total program success. Maintain compliance with departmental operating procedures. Develop and maintain program plans that identify work scope, schedules, milestones, and program team members that are developed from Marketing Program Handover sheets, Profit & Loss (P&L), Marketing handover meetings and executive Marketing summaries. Maintain superb communications between Panasonic and customers by regular follow up status reviews and correspondence. Assist Marketing in the pursuit of new business. Lead the program team by conducting regular team meetings, ensuring that action item logs are kept and integrated schedules are available. Arrange, attend and chair program team meetings, reviews, technical coordination meetings and design reviews as required. Ensure that certification and technical data requirements are defined and coordinated. Act as communications focal point to the airline customers, third party suppliers and/or Original Equipment Manufacturer (OEM) as required. Ensure smooth transition to in-service operation by coordinating throughout the program with the Product Support Group/ Customer Support Engineer (CSE) and Multimedia Services (MMS). Close coordination with Order Administration/Program Administrator to monitor and provide status on customer's equipment orders and deliveries and overall program status, with third party suppliers, aircraft OEMs and customers to meet overall program requirements. Identify all potential delivery delays and notification of Program Managers/Regional Directors on critical delays. Identify Fit Check, test parts and tester requirement in support of program requirements. Work with Engineering for drawing support, drawing change requirements and respond to those change impacted to parts and schedules. Update and maintain program parts list, Airbus evolution sheets, schedules and program plans to program requirements. Communicate and coordinate spares certification and shipment on assigned programs as needed. Identify purchasing requisitions as needed for spares certification or as requested. Identify the program requirement for procurement and shipping of test/fit check, testers to third party suppliers as required. Identify/Generate Program Go-Ahead (PGA) to secure parts before customers purchase orders have been received to protect lead times. Maintain program costs and scope of work and issue change requests for all out of scope work. Provide Marketing costs for out of scope to be presented to the customer. Identify costs are controlled and reported to management. Support Regional Director as required. Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy. Ability to prioritize daily workload in support of program needs. Assist members of functional organizations by providing direction of program activities and issues resolution(s). Ensure excellent communications between Panasonic internal and external customer are maintained within Panasonic standards. Monitor program schedules commitments and direct appropriate personnel of possible impacts(s) or change(s). Coordinate third party suppliers to complete program requirements. Internal contacts on a almost daily basis includes Marketing, Sales Administration, Program Administration, Program Managers, System Installation Engineering, Advanced Systems Development Engineering, Structures, Engineering, Avionics Department in Osaka and Product Support Group to establish and monitor Program Plans. External contacts are at all organizational levels, often at the mid to upper management level and include airline purchasing, Engineering, Flight Operations, and Maintenance groups as well as third party suppliers, seat suppliers, galley manufactures. Daily contacts to coordinate requirements, exchange status, resolve issues or problems and negotiate changes as well as frequent face to face meetings for technical coordination, program review and business management are required.