Program Manager II

Gateway Ticketing Systems • Douglass Township, PA

83d

About The Position

The Program Manager functions as a coordinator for Gateway Ticketing Systems’ departmental and cross-functional product development teams; working with customers and internal teams with a focus on the delivery of products, features, and enhancements from requirements gathering through delivery. In this role, the Program Manager is responsible for collecting and gathering estimates and ensuring that all projects deliver the desired outcome for the customer and for Gateway. While becoming well versed in the company’s product development procedures and policies, the Program Manager is responsible for learning and managing scope, cost, schedule, internal staffing, outside vendors, and contractual deliverables as well as documenting and communicating details and plans.

Requirements

• 5+ years of experience in Software Development Program Management or Technical Business Analysis.
• BA/BS in Computer Science, Business Administration or a related technical field is preferred.
• Able to effectively gather requirements and write scopes of work.
• Proficient project management skills and ability to use appropriate tools to manage the complete Software Development Life Cycle of a project.
• Extensive knowledge of software development methodologies.
• Able to query relational databases, with a focus on Microsoft SQL.
• Ability to quickly learn the installation, configuration, and use of Gateway’s software products.
• Ability to manage project schedules, lead teams, and successfully interact with customers.
• Understanding the necessity to meet stringent deadlines, and the ability to motivate co-workers to meet those deadlines.
• Ability to gather, analyze and write requirements without extensive product knowledge.
• Strong group presentation skills.
• Knowledge of Microsoft Office.
• Ability to travel 15% of the calendar year; may include weekends, holidays, and international travel.
• Work additional hours beyond regularly scheduled hours as requested by management.
• Strong skills in negotiation and conflict management.
• Experience completing detail-oriented, administrative, Program Management tasks.
• Experience managing projects across teams with shared resources.
• Strong communication and decision-making skills.
• Participation in training activities as assigned.
• Knowledge of development environments.

Responsibilities

• Provide quick estimates.
• Monitor the product/program/project from initiation through delivery.
• Gather and analyze requirements from internal and external sources.
• Work with engineering, quality assurance, and the Product Leadership Team.
• Lead small project team meetings.
• Assist in training employees and customers on new features.
• Work with Program Managers to create training materials and other Program Management documentation as required (customization orders, scopes of work, etc.)
• Ensure completion of the product/program/project on schedule and within budget, time, and scope constraints.
• Escalate issues as required, including the ability to communicate technical information gathered in earlier stages of troubleshooting.
• Participate in Scrum Master preparation activities, becoming familiar with all aspects of the Scrum Team, Scrum Events, and Scrum Artifacts.

Benefits

• Diversity, equity and inclusion programs.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees