Program Manager II

Point32Health • Canton, MA

2d • $77,480 - $116,219

About The Position

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. The Program Manager II supports the Provider Operations team by leading the planning, execution, and oversight of complex, high‑impact programs and initiatives across multiple lines of business within the Provider Operations department. This role manages initiatives with significant operational, regulatory, financial, and cross‑functional complexity, partnering closely with internal teams, leadership, and external stakeholders, including regulators when applicable. The Program Manager II serves as a strategic and operational thought partner, translating provider operations strategy into actionable programs while identifying opportunities to improve processes, manage change, and advance organizational goals. This role will have the opportunity to collaborate with many teams across the organization to ensure overall success.

Requirements

• Excellent verbal and written communication skills generally acquired through college or other advanced education is required
• Well-developed verbal and written skills, ability to facilitate planning and review sessions.
• High level presentation skills including ability to interface effectively with external contacts and/or clients
• Ability to exercise sound judgment and raise issues to appropriate team members or management for resolution
• Ability to conceptualize the impact of change and propose new methods of conducting business
• Ability to use analytical skills to develop new or implement change to existing program functions
• Ability to interpret and explain the implications of planned changes to current state business units
• Ability to problem solve and overcome obstacles to ensure successful program operations
• Proficiency with MS Office applications (Word, Excel, PowerPoint)
• Ability to utilize multiple applications simultaneously
• Requires the ability to work cooperatively as part of a team.
• Must be able to effectively communicate with all internal departments in verbal and written formats.
• Requires some presentation experience
• Must be able to work in a matrix environment with minimal supervision
• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.
• bachelor’s degree or equivalent work experience is required.
• 3-5 years of professional experience

Nice To Haves

• master’s degree
• 3-5 years of health plan experience with 6-8 years working experience.
• Program management or equivalent experience leading significant department level initiatives

Responsibilities

• Manage ongoing assigned program operations and/or vendors. This may include working with multiple areas within the organization and directly with clients and/or vendors to ensure effective, accurate, timely processes and workflows.
• Use analytic skills to develop or improve programs including business opportunity definition and research.
• Perform detailed policy and impact analysis as it relates to the current programs, clients and/or vendors; make recommendations for process and/or policy change; present to various levels of the organization and the client the findings and summary options. This includes determining data scope, consulting with many Point32Helath staff, performing analyses, and determining both quantitative and qualitative business implications.
• Lead and/or manage projects and/or initiatives by representing program operations during planning and implementation phases. This may include support of other company programs and coordinating issue resolution with relevant functional business areas and leading and/or facilitating planning and review sessions.
• Lead regular cross functional informational or working meetings, including effective agenda planning, facilitation, and tracking/follow up on deliverables until closed.
• Other duties and projects as assigned.

Benefits

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees