Program Manager II

National Technical Systems • Camden, AR

4d • Onsite

About The Position

Program Manager II is responsible for managing Project Coordinators and/or Project Managers while managing a book of customer projects. Individual plans, executes, and closes projects, ensuring they finish on time, within budget, and meet goals by defining scope, managing resources, leading teams, mitigating risks, and communicating with stakeholders (clients, team, leadership) throughout the project lifecycle, from initiation to final delivery, acting as the central hub for coordination and problem-solving. The position is focused on creating positive customer experience throughout the project lifecycle while meeting project deliverables.

Requirements

• 5+ years of specific project expertise with a proven track record of managing multiple concurrent projects.
• 5+ years of relevant work experience within an industry or company that is organized or manages within a project-based framework.
• This is an on-site role in a lab environment; travel may be required.
• Bachelor s degree or Master s degree in Business, Engineering, or related field.

Nice To Haves

• PMP certification required; PgMP or other advanced program management certifications highly desirable.
• Demonstrated personnel management and leadership experience, including performance coaching and team development.
• Expertise in managing large-scale, multi-project programs across multiple facilities, balancing competing priorities and resources.
• Advanced ability to communicate and influence at all organizational levels, including executive leadership and key stakeholders.
• Strategic mindset with the ability to align program objectives with organizational goals and drive measurable business outcomes.
• Skilled in leveraging economies of scale, optimizing resource utilization, and improving contribution margin (CM%) through process efficiencies.
• Proven track record of risk management, issue resolution, and implementing corrective actions for distressed projects.
• Exceptional customer relationship management, ensuring satisfaction and long-term partnership development.
• Strong organizational, analytical, and decision-making skills, with the ability to manage ambiguity and complexity.
• Ability to lead cross-functional teams and foster collaboration across departments and geographies.
• High attention to detail and commitment to quality, compliance, and continuous improvement.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), including data analysis and reporting.
• Expertise in project and program management tools (e.g., MS Project, Smartsheet, Jira, or similar).
• Familiarity with ERP systems and workflow management platforms (e.g., SAP, InvGate).
• Ability to interpret and present complex data for decision-making using Excel or BI tools (e.g., Power BI, Tableau).
• Comfortable with virtual collaboration platforms (e.g., Microsoft Teams, SharePoint) and remote team.

Responsibilities

• Provides strategic oversight of multiple, concurrent projects and programs, ensuring alignment with organizational objectives and customer commitments.
• Leads and mentors a team of Project Coordinators and Project Managers, fostering professional growth and accountability.
• Develops and implements program governance frameworks to optimize resource allocation, mitigate risks, and leverage economies of scale across projects for maximum operational efficiency.
• Establishes and maintains key stakeholder relationships (ex: customer, GM, etc.) proactively communicating program status, risks, and opportunities to ensure transparency and alignment.
• Balances competing priorities and limited resources across a complex portfolio, making data-driven decisions to achieve business outcomes.
• Analyzes interdependencies, overlaps, and potential conflicts among projects, implementing strategies to streamline execution and avoid delays.
• Identifies and drives cross-project initiatives that deliver incremental value and enhance organizational performance.
• Ensures programs deliver intended business benefits by coordinating interrelated projects and aligning them with enterprise goals.
• Provides leadership and accountability for the full lifecycle of high-impact projects, from initiation through closure, ensuring adherence to scope, schedule, and budget.
• Owns a portfolio of projects within the assigned book of business, driving delivery excellence and measurable business value for both the organization and customers.
• Champions customer-centric project execution, ensuring commitments are met and expectations exceeded through proactive engagement and communication.
• Holds internal and external stakeholders accountable for deliverables, leveraging influence and negotiation skills to resolve conflicts and maintain momentum.
• Develops contingency plans and implements corrective actions for distressed projects, minimizing impact on timelines and costs.
• Applies advanced project management methodologies and best practices consistently, while identifying opportunities for process improvement and innovation.
• Builds collaborative relationships across departments, ensuring seamless coordination of workflows and resource utilization.
• Serves as a strategic partner to operations, aligning project objectives with operational capabilities to drive organizational success.

Benefits

• Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts
• Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date
• Paid Time Off (PTO), accrued biweekly
• 401k with employer match
• Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
• Tuition reimbursement and other employee programs
• Flexible schedules offered at some of our labs
• Monthly Lab Bonus plans (Based on position)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level