Program Manager II - Registrar, School of Health Professions

Cleveland Clinic

4d•Hybrid

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As Program Manager II/Registrar, you will oversee and advance multiple projects, guiding assignments through each phase of delivery while implementing improvement initiatives, identifying issues, and resolving problems as they arise. In this role, you will assist with the management and oversight of a centralized student registration system to ensure compliance with the requirements of ABHES, the Ohio State Board of Career Colleges and Schools, the U.S. Department of Education, and the U.S. Department of Veterans Affairs as they relate to student registration, enrollment, documentation of academic progress, and management of graduate certification. This position ensures the organization meets obligations for education verification for students seeking employment, certification, or further academic pursuits, including those who completed programs in prior years. It also offers a highly rewarding opportunity with growth-oriented projects, mentorship, support, and extensive professional development resources. A caregiver in this role works days from 8:00 a.m. -- 4:30 p.m. and is expected to be on-site at Main Campus one to five times per month. Caregivers must be available to work on site at Main Campus as needed as well as travel to the five Separate Education Centers for the School of Health Professions (Mercy Hospital, Akron General, Lutheran Hospital, CCAC, University of Akron Wayne College).

Requirements

Bachelor's Degree in Business Administration, Healthcare Administration or related field and three years of experience in project management, data analysis and systems training OR Associate’s Degree and five years of experience OR Master’s Degree and two years of experience
Demonstrated teamwork, leadership, organizational, analytical, communication and problem-solving skills

Nice To Haves

Data analysis experience in a healthcare setting
Experience as a Registrar at an academic institution
Expert on Satisfactory Academic Progress (SAP)
Experience working in a student information system

Responsibilities

Oversee three main areas: Credentialing & Compliance, Visiting Trainee Process, and Financials (including CMS reimbursement), developing systems and strategies to effectively manage these functions.
Develop, implement, manage and maintain operational systems and activities.
Serve as a liaison with all levels of the organization and outside community.
Manage multiple priorities and projects with competing deadlines.
Allocate time to meet completion requirements.
Serve as a coach and mentor for other positions in the department.
Review and monitor adherence to Human Resources policies and corporate compliance procedures.
Manage and oversee the school’s centralized student registration system to ensure compliance with institutional accreditation, Ohio State Board of Career Colleges and Schools, the U.S. Department of Education, and the Veteran’s Administration.
Ensure accurate processes for student registration, enrollment, and maintenance of academic and administrative records.
Complete education verifications for graduates seeking employment, certification, or further education — including requests received after program completion.
Lead student recruitment, application processing, and enrollment activities.
Maintain accurate student record information and ensure proper documentation of academic progress.
Oversee graduate certification processes.