Program Manager II - Children's Integrated Surgical Care

Cleveland Clinic

3d • Hybrid

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Program Manager II (PM II) will report to the Senior Director and operate within a dynamic, fun, and highly engaged team culture across departments in the Children’s Hospital and Integrated Surgical Institute (ISI). This role supports a multidisciplinary group including pediatric anesthesia, general surgery, urology, ENT, orthopedics, and neurosurgery, and will oversee operations for the pediatric OR control desk, the R Building, and the Ambulatory Surgery Center (ASC) at the main campus. The PM II will work closely with OR and surgical operations teams, ensuring the smooth functioning of daily clinical operations, advancing key initiatives, and managing multiple high-impact projects. A major focus of this role is data-driven decision-making—the PM II will independently pull, analyze, and present data related to operational metrics, volumes, and financial performance. This is a highly visible role with regular interaction with senior leadership, including Dr. Taylor, Dr. Steele, and Dr. Papas, and requires strong collaboration across a matrixed organization. Caregivers in this position work Monday through Friday, 8:00 AM to 5:00 PM. After 90 days, the role may offer a hybrid schedule with 0–2 remote workdays per week, depending on departmental needs and meeting schedules. Please note that remote work is not guaranteed and is subject to change based on operational requirements.

Requirements

• Bachelor’s Degree in Business Administration, Healthcare Administration or a related field and three years of experience in project management, data analysis and systems training OR Associate’s Degree and five years of experience OR Master’s Degree and two years of experience
• Demonstrated teamwork, leadership, organizational, analytical, communication and problem-solving skills

Nice To Haves

• Data analysis experience in a healthcare setting
• Strong Project Management Skills
• Strong Analytical Skills
• Presentation skills to include presenting to executive leadership

Responsibilities

• Manage the implementation and maintenance of designated programs.
• Plan, develop and maintain systems and procedures.
• Serve as a liaison between department and outside communities.
• Serve as a coach and mentor for other positions in the department.
• Participate in budgetary processes.
• Manage multiple priorities and projects with competing deadlines.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.

Benefits

• Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees