Program Manager - Human Services
About The Position
Central Arizona Shelter Services (CASS) is seeking an experienced, mission-driven Program Manager to support our Family Shelter team. This leadership role oversees supportive services, leads a team of program staff, and helps ensure families experiencing homelessness receive compassionate, trauma-informed care and pathways toward housing and stability. The Program Manager will collaborate closely with program leadership, frontline staff, and community partners to strengthen service delivery, identify gaps, and support continuous program improvement. What You’ll Do Oversee daily program operations and supportive services at the Family Shelter Lead program quality initiatives and support implementation of new policies and workflows Supervise, coach, and develop frontline staff across multiple shifts (including evenings, weekends, and overnights) Foster a collaborative, client-centered, trauma-informed service environment Coordinate with internal departments and external partners to ensure consistent, high-quality care Monitor performance outcomes, documentation standards, and service delivery benchmarks Represent CASS with professionalism in meetings, community engagement, and funder interactions Why Join CASS? At CASS, you’ll be part of a compassionate team dedicated to restoring dignity, stability, and hope for individuals and families experiencing homelessness. Your leadership directly impacts the safety, support, and outcomes for families rebuilding their lives. Applications will be reviewed on a rolling basis until the position is filled. This is a job posting, which highlights some of the recurring duties, please email [email protected] for a more in-depth job description.
Requirements
- Associate degree in Social Work, Business Administration, Public Administration, Nonprofit Management, or related human services field
- Minimum 2 years of progressive leadership experience in human services or nonprofit programs
- Experience supervising staff and supporting program improvement
- Strong communication, problem-solving, and coaching skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Familiarity with trauma-informed and client-centered approaches
- Valid Arizona driver’s license and ability to meet insurance eligibility requirements
- Ability to obtain required certifications (CPR/First Aid, Narcan, CPI) within required timelines
Nice To Haves
- Bachelor’s degree
- Experience in shelter, housing, or supportive services programs
- Knowledge of HUD funding, compliance, and reporting
- Experience with HMIS or similar data systems
Responsibilities
- Oversee daily program operations and supportive services at the Family Shelter
- Lead program quality initiatives and support implementation of new policies and workflows
- Supervise, coach, and develop frontline staff across multiple shifts (including evenings, weekends, and overnights)
- Foster a collaborative, client-centered, trauma-informed service environment
- Coordinate with internal departments and external partners to ensure consistent, high-quality care
- Monitor performance outcomes, documentation standards, and service delivery benchmarks
- Represent CASS with professionalism in meetings, community engagement, and funder interactions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
51-100 employees
