Program Manager (Health)

About the position

The Program Manager is responsible for building, coaching, and leading teams to ensure successful delivery of projects by monitoring and managing against process across the brand portfolio. VML Health needs individuals who are proactive problem solvers that can manage team dynamics, manage project financial performance, clearly communicate status, and drive project deliverables to meet deadlines.

Responsibilities

• Manage a program of projects for our health clients, including defining project dependencies and prioritization of workload
• Continuously monitor project health via resourcing, profitability and burn rates
• Work closely with Client Engagement and Delivery teams to architect solutions that best meet client requirements
• Become an expert in our health clients' medical/legal/regulatory review processes
• Create/draft scopes of work and change orders
• Own resourcing for each project by working closely with discipline leads and resourcing management to determine assignments
• Support creation of RFP responses with other teams within VML Health and new business engagement
• Manage internal teams and client relationships in alignment with Client Engagement team
• Maintain direct client relationships with Product Owners and client management leadership
• Responsible for interviewing and making recommendations to hire at the Project Manager and Senior Project Manager levels
• Serve as a key point of contact and liaison for cross-divisional teams, agency peers and management

Requirements

• 6+ years of project management experience including working at a marketing agency and experience working with pharmaceutical brands
• Ability to provide proactive and assertive leadership in problem-solving, managing financial success of projects, maintaining timelines, and reducing inefficiencies
• Strong interpersonal skills and able to resolve conflict with productive outcomes
• Ability to effectively work across departments with diplomacy and a firm understanding of other's roles and perspectives
• Ability to manage multiple work-streams effectively and efficiently
• Extensive team management skills for teams of 5+
• Ability to view problems in context at the system level and align solutions with the strategic direction of our clients and company
• Proactive, adaptable, and flexible
• Life-long learner, demonstrated commitment to continuous improvement
• Strong attention to detail
• Demonstrable ability to operate under tight deadline with complex business/technical solutions
• Ability to manage workload with minimal supervision
• Excellent written and verbal communication skills
• PMP Certification preferred

Nice-to-haves

• Proven experience in program management within a marketing agency, with a focus on healthcare clients
• Strong understanding of project management methodologies and tools
• Excellent communication, interpersonal, and organizational skills
• Ability to manage multiple projects and teams effectively
• Problem-solving and decision-making abilities

Benefits

• Full spectrum of group health coverage options (medical, dental, vision)
• Generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution)
• Variety of paid time off offerings
• Growth-oriented mindset and training opportunities through VML and WPP