Program Manager, Global Network Delivery, GND Sourcing

Amazon • Seattle, WA

4d

About The Position

Play a key role in operational improvement within Amazon Web Services, where we
have a history and tradition of innovative technologies and services. As part of
the Global Network Delivery team, you will have the opportunity to join a team
that partners across the global AWS Infrastructure organization to shape the
future of the AWS profile and tempo to which we deliver.

The Global Network Delivery Sourcing team is seeking a highly-skilled & driven
Program Manager who will help drive the team toward our mission of building
durable and reliable data-informed processes within AWS Infrastructure. The
ideal candidate has experience managing global Infrastructure projects/programs;
developing, monitoring, and reporting project/program health metrics; depth of
knowledge in supply chain; experience with external suppliers; and driving
improvement. As a Program Manager within this team focused on fiber cable
sourcing, you will be responsible for organizing and managing continuous
improvement and process initiatives and play a significant role in developing,
driving and managing scalable, data-driven processes.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• 3+ years of supply chain experience
• 3+ years of working with external suppliers experience

Responsibilities

• Lead planning, execution, and delivery tasks of multiple project/programs simultaneously.
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.
• Identify process improvement opportunities and gather user requirements with key customers.
• Develop and implement scalable, data-driven process improvement/automated solutions.
• Develop standard operating procedures, change/communication plans, and project/program-level status updates.
• Drive adoption with internal customers through effective change management.
• Anticipate potential issues and risks, and escalate appropriately and in a timely manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed