Product Manager - Tech, Global Network Delivery

Amazon • Seattle, WA

4d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

The Global Network Delivery organization, within AWS, is seeking a Product
Manager, Technical (PM-T) to own our internal software tool (SPS - Smart
Planning System), collect requirements from internal customers, prioritize, and
collaborate with engineers to deploy software capabilities that streamlines
cabling ordering and deployment, reduces lead times, and delivers maximum value
to teams, vendors, and customers.

Requirements

• Experience coordinating complex products with stringent technical requirements, development cycles and schedules
• 5+ years of total professional experience, with 2+ years in Product Management having led at least major parts of full product life cycle (concept, prioritization, development, launch, in-market performance, end-of-life)
• - Experience of launching products Experience in defining feature requirements, working with engineering organizations to rapidly deliver high-impact capabilities to market.
• - Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
• - Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment. Takes initiative.
• - Strong written and verbal communication skills with the ability present complex information clearly and concisely.

Nice To Haves

• - An MBA and/or a degree in Computer Science (or the equivalent), or professional work experience as a software engineer is a huge plus.
• - Proficient with web services, online technologies and user interface design.
• - Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners.
• - Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions (SQL strongly preferred).

Responsibilities

• Voice of Customer: deeply understand internal customer needs and feedback of our users with our products. Articulate and provide input into feature prioritization and product planning. Own and be the champion for voice of the end user.
• Track User Satisfaction and Engagement frequently and make modifications to the product experience to deliver 5 star ratings. Track User Support issues and deliver quick and efficient resolution to ensure sustained experience.
• Define and drive technical execution by writing detailed requirements, partnering with engineering on feasibility, understanding the architecture, making technology stack decisions, and balancing technical debt against new feature development
• Roadmap Planning: Participate in cross-functional process to translate the desired customer experiences into a logically sequenced and optimized product roadmap. Create buy-in for the feature prioritization with internal and external stakeholders.
• Coordinate with NLM-Cabling Services and other teams to strategize tool integrations, prioritize feature work, and outline budget and resources required to implement product roadmaps
• Set and track success metrics to measure tools adoption, efficiency gains, deployment speed, and value delivered
• Work closely with the Insights & Reports team to ensure inputs from upstream tools are accurately reflected in BI dashboards, with proper validation for data accuracy, completeness, and timeliness.
• Work independently in a high-pressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist
• Present progress, insights, and recommendations to senior leadership effectively

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed