Program Manager – Financial Services Implementation

First American Payments Systems • Atlanta, GA

7d • Hybrid

About The Position

The Program Manager is responsible for the successful delivery of complex client implementations across hosted and on-premises payments, treasury, and receivables solutions. This role manages the full project lifecycle, ensures adherence to scope, schedule, and quality standards, and serves as the primary client escalation point. The Program Manager coordinates cross-functional teams and ensures smooth, compliant delivery for enterprise clients.

Requirements

• Bachelors in Business, Mathematics or Computer Science and 5+ years experience or HS/GED and 9+ years experience.
• 5+ years project/program management experience with client-facing delivery.
• Must be 18 years of age or older

Nice To Haves

• Experience with Microsoft Project or comparable project planning tools
• 5+ years project management in FinTech, payments, treasury, or B2B implementations.
• Experience with hosted and on-premises deployments.
• Knowledge of financial workflows, payment rails, and treasury operations.
• PMP certification or equivalent project management credential.

Responsibilities

• Lead end-to-end implementation projects from initiation through closure.
• Develop and maintain project plans, work breakdown structures, schedules, and resource assignments using Microsoft Project, SmartSheet or equivalent tools.
• Facilitate governance meetings with clients and internal teams to communicate status, milestones, risks, and action items.
• Review project documents (SOWs, change controls, closures) to confirm scope and deliverables.
• Coordinate cross-functional teams including engineering, operations, infrastructure, delivery services, customer care, and client resources.
• Manage and status report regularly on hosted and on-premises implementations, including environment provisioning, deployments, configuration, data migration, user access, and validation.
• Identify and resolve project issues, monitor progress, and implement corrective actions.
• Drive process improvement and standardization across implementation projects.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees