Program Manager, Execution (Design)

Floor & Decor-posted 3 months ago

Full-time • Mid Level

5,001-10,000 employees

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At Floor & Decor, our Pro Education and Installation Services team equips pros with the training, certifications, and tools they need to grow their businesses and deliver exceptional results for customers. As Program Manager, Execution, you’ll be the orchestrator of it all—the hub that keeps education programs, vendor trainings, and service initiatives running in sync. With hundreds of moving parts and high visibility across the business, you’ll bring order, clarity, and flawless execution to programs that strengthen professional skills, deepen partnerships, and elevate the customer experience from inspiration through installation.

Partnering with industry associations (NTCA, NWFA, FCEF) and vendors to ensure smooth execution of 150–200+ annual education events for pros and designers
Coordinating all national training events, including scheduling, registration, logistics, materials, and post-event feedback collection
Managing vendor-led training sessions to expand product knowledge and build professional skillsets across surfaces, tools, and materials, including supporting the XL slab Meal & Learn series in partnership with Marketing
Drafting and distributing updates related to Pro Education events, Installation Services promotions, and vendor trainings through internal channels such as Get Amped and Pro emails
Creating and sending all tactical event communications, including invitations, reminders, confirmations, thank-you notes, and follow-ups
Responding to field inquiries and serving as an internal resource for program-related information and updates
Providing operational support for Installation Services, including escalations and claims coordination
Maintaining and updating Power BI dashboards and internal trackers to monitor program effectiveness and outcomes
Maintain up-to-date knowledge of emerging trends, changes, and best practices in the payment industry to ensure the company remains compliant and competitive across various payment methods
Assist in other payments related tasks and projects as needed

4+ years of experience in program management, event management, training coordination, or operations—retail, construction, or professional services background is a plus
A proven ability to orchestrate multiple moving parts—calendars, vendors, communications, logistics—while keeping everything running smoothly in a fast-paced environment
Being highly organized and detail-focused, with strong follow-through on deadlines and deliverables
A problem-solver who can troubleshoot issues quickly and proactively prevent them from recurring
A roll-up-your-sleeves mindset—comfortable jumping into the details while also keeping the big picture in view
Strong written communication skills to keep stores, vendors, and internal partners aligned and informed
Experience managing a training calendar, from scheduling to registration and attendance tracking
Event logistics expertise, from coordinating materials and venues to capturing attendance data and reporting outcomes
Comfort working cross-functionally with vendors, stores, and internal teams to keep programs on track and successful

Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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