Program Manager-Enterprise Governance

SOUND TRANSIT•Seattle, WA

28d•$78,000 - $180,000•Hybrid

About The Position

Under general direction, this position will design, implement and manage agencywide enterprise governance programs and services; support the establishment and continuous improvement of an enterprise governance and stewardship framework for the agency; manage the quality, scope, schedule, budget, and interdepartmental coordination related to assigned program and project(s); and supports the promotion of a mission for responsible transparency, alignment and accountability. This position will independently manage core enterprise governance programs, such as agency-level change control and strategic issue management structures, as well as help expedite the process improvements the Enterprise Governance team will deliver. This position will coordinate and work across the agency at all levels and must exercise independent judgment, initiative and decision-making and uphold Agency values. The ability to develop strong relationships, facilitate cross-departmental coordination, manage strategic change across matrixed teams and convey program information in clear terms will be essential.

Requirements

Bachelor's degree in Business Administration, Engineering, Planning, Project Management, Public Administration or related fields.
Five years of experience in performing program management, program implementation and/or administration for planning, public policy, transportation or construction
Proven ability to take initiative in managing and administering programs day-to-day in alignment with agency vision, missions and goals.
Ability to lead change in an organization through problem solving, analytical skills and strategic advocacy.
Clear and effective verbal and written communication, including meeting facilitation skills.
Ability to distill complex, technical information into messages and communications for a variety of audiences.
Strong relationship management and interpersonal skills, especially working with a variety of people from different backgrounds.
Adaptability to meet changing demands.
Strong procedure documentation, visual development and presentation skills.
Organization, attention to detail and follow-through on small and large tasks.
Demonstrated ability to think and plan strategically.
Ability to respond tactfully, clearly, concisely and respectfully to inquiries from the public, agency staff or other agencies on sensitive issues in the area of responsibility.
Techniques and methodologies of project and data management.
Methods and techniques of information synthesis and report preparation.

Nice To Haves

Project Management Professional (PMP), Six Sigma, Lean, or other process improvement certifications.
Familiarity with governance frameworks, compliance requirements, and process engineering.
Systems Thinking: Understanding how different parts of the agency interact and influence each other, and managing governance processes that facilitate coordination and synergy across departments.
Experience/familiarity in the fundamentals of capital project delivery, preferably in a public domain.
Principles of risk management and risk mitigation.

Responsibilities

Provides ongoing management, administration and oversight of assigned enterprise governance programs, such as agency-wide change control processes and cross-departmental strategic issue alignment structures.
Develops, implements and administers modifications to enterprise governance programs and related governance boards and committees in order to improve program clarity, authority, efficiency, decision-making, and continuous improvement.
Collaborates and builds relationships with staff across the agency, including executive sponsors and functional partners, serving as the point of contact for assigned governance programs and providing training and briefings on program objectives, procedures, and related content.
Facilitates internal enterprise governance board and/or committee meetings and maintains accurate records of decisions and action items.
Supports governance process improvements with analytic acumen and clear program messaging and communication.
Defines, documents and maintains program requirements, policies, procedures and processes related to assigned enterprise governance programs.
Develops and distributes program reports and provides ongoing dashboard management and improved program performance forecasting.
Contributes to the development and implementation of an improved enterprise governance framework, with a focus on transparency, accountability, efficiency and data quality.
Coaches the organization around best practices for risk monitoring, communication, change management and improvement tactics concerning governance policy and procedures.
Guides users through enterprise governance concepts, explaining the benefits of the enterprise governance framework, policies and procedures within the context of the user's needs. Collaborates with project teams and other agency stakeholders to understand agency priorities and maintain governance program alignment.
Contributes to the development and implementation of enterprise governance process quality standards across the Agency Oversight Department and agency.
Supports agencywide efforts to streamline data access and accelerate use of data in decision making through the integration of data best practices and data metrics into governance programs.
Coaches, trains and motivates staff; coordinates and/or provides staff training; and manages employee relations and measures the performance of the team and takes appropriate corrective action when necessary; provides advice and counsel to staff; creates developmental work plans for staff; implements or recommends corrective actions, discipline and termination procedures as needed.
Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
It is the responsibility of all employees to integrate sustainability into everyday business practices.
Other duties as assigned.

Benefits

Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
Long-Term Disability and Life Insurance.
Employee Assistance Program.
Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
Parental Leave: 12 weeks of parental leave for new parents.
Pet Insurance discount.
ORCA Card: All full-time employees will receive an ORCA card at no cost.
Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
Inclusive Reproductive Health Support Services.
Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.