Program Manager, ENT

Beth Israel Lahey Health•Boston, MA

2d•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Program Manager role will support the ENT Department at Beth Israel Deaconess Medical Center in Boston, MA. This is an on-site position, Monday through Friday, day shift, with the potential for one remote day a week following six months of service. Job Description: Develops, implements, manages and evaluates the administrative operations and resources of a program.

Requirements

Bachelor's degree required; Master's degree preferred.
3-5 years related work experience required, including 1 year of supervisory/management experience required.
Experience in program development and implementation.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
May produce complex documents, perform analysis and maintain databases.
Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
Teamwork: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Responsibilities

Develops the business plan in collaboration with the program director and leaders.
Identifies strategies, objectives, and timetables for the implementation, monitoring and evaluation of the plan.
Updates plan as necessary to reflect challenges and the changing needs of the program.
Ensures that all program policies and procedures are developed and up to date.
Develops program-specific performance measures to assess effectiveness and success of program components.
Implements data collection processes and communicates performance through periodic reports to working and executive groups.
Promotes program to internal and external audiences.
Explores and executes internal and external fundraising opportunities for the program.
Develops proposals and costing for program developments and presents to director and leaders for approval.
Manages advisory board / council or committee activities.
Sets agendas, facilitates meetings and ensures goals and activities are realized.
Has the authority to direct and support employees daily work activities.
Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.
Assists in planning, monitoring and/or managing budget in functional area of department.