Program Manager, Engagement Operations

Bucks County Community College•Bristol, PA

5d•Onsite

About The Position

It’s great to work at a place where people are truly committed to serving our students! We’re committed to bringing passion and energy to our College. Visit our Life Page on LinkedIn to explore our dynamic campus culture, hear from current employees, and discover what makes Bucks County Community College a great place to work! Job Title: Program Manager, Engagement Operations Department: Corporate College & Customized Training Location: Center for Advanced Technologies Building (Bristol, PA) This position manages delivery of all services, including all training types, coaching & consulting engagements, and corporate college enrollments for the department. This role involves significant use of more than one Enterprise Resource Planning system (ERP) for the foreseeable future. The position provides frontline support of all Business Development Team (BDT) functions and is responsible for the detailed coordination, implementation, and monitoring of instructor assignments, travel arrangements, facility access, course materials, equipment and resources, and delivery support needs. This role coordinates all aspects of effective program delivery to off-site locations. This position regularly communicates and plans logistical details with managers and liaison personnel for our corporate partners. This position is accountable for all certificates and certification cards, coordinating multiple projects simultaneously, and collecting and analyzing program data, including but not limited to course evaluations. This position works closely with BDT and other College personnel as required to ensure logistical accuracy, full resource support, and ease of execution for all services and solutions provided to our clients.

Requirements

Bachelor's Degree preferred or a minimum of seven (7) years of direct experience in customer management related to training and professional services delivery.
A minimum of seven (7) years experience working in a client facing environment in the field
Computer skills include deep experience with all MS Office products and Adobe, as well as 5-10 years with multiple ERP systems, and CRM experience is desired.
Fundamental understanding of bookkeeping, familiarity with budgets, and experience with data input and creation of budget amendments.
Must be self-motivated, detailed oriented, possessing superior soft skills concerning customer service, interpersonal communications, and a high degree of emotional intelligence.
Demonstrates solid written and verbal communications skills allowing the employee to communicate fearlessly with businesses and clients at all levels.
Sound project management skills which enable the employee to initiate, coordinate, and monitor multiple simultaneous projects with strict timelines.
Working knowledge, or at least awareness level, of all solutions offered
Extremely logical and possesses the business acumen necessary to understand the "big picture" of BDT's mission, its revenue goals, and how Corporate College & Customized Training must perform to meet those commitments.
Flexible and responsive to accept new challenges from the college during this time of change, as well as those coming from our dynamic client landscape.

Responsibilities

Manages service delivery using sound independent judgement, when performing tasks to plan and support the successful delivery of our client engagements.
Regularly plans and communicates logistical details with managers and liaison personnel for our corporate clients; attends various planning meetings.
Manages multiple projects simultaneously and ensures logistical accuracy and full resource support for contracted training programs.
Registers all students, purchases or duplicates course materials, and issues student certificates.
Purchases instructional aids and general supplies for the department within ERPs.
Purchases any other miscellaneous items necessary throughout the year and pays the subsequent invoices in Workday.
Oversees Blanket Purchase Orders and maintains vendor relationships, monitors for variances and shortfalls of budget accounts, suggesting budget amendments when appropriate, and makes amendments to the budget as necessary with prior approval from management.
Preparation and delivery of instructor contracts, and travel arrangements if necessary, as per the job scope.
Actively participates in, and is expected to lead, business meetings with department managers and corporate partners.
Utilize project management skills to prioritize work assignments, initiate resolution strategies to manage immediate issues/problems related to any and all services.
Collect and analyze various levels of program data concerning individual classes, individual instructors, and broader trends concerning types of services (training, coaching, consulting) that we should consider strategically.
Performs field assessments of training/service delivery to see observe instructor/client interaction .
Complete special projects as assigned and/or occasional over night travel.