At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Program Manager - Email Operations Why We Have This Role As a rapidly scaling organization managing continuous high-volume email campaigns across promotional and always-on communications, we need operational excellence to transform our email marketing from a bottleneck into a strategic growth engine. The Program Manager - Email Operations will drive systematic process improvements, governance frameworks, and automation initiatives that enable our email marketing team to focus on strategic consultation rather than operational execution. This role is critical to supporting business growth without proportional headcount increases. Additionally, it positions email marketing as a strategic partner across the organization. How You'll Find Success Leverage program management expertise to design and implement scalable operational processes across complex multi-stakeholder email campaigns Drive adoption of governance frameworks and self-service tools to reduce operational bottlenecks and improve campaign turnaround times Utilize strong analytical mindset to implement automated reporting systems and derive actionable insights from campaign performance data Exercise exceptional stakeholder management skills to coordinate across Integrated Marketing, Field Marketing, Product Marketing, Customer Marketing, and Sales teams Embrace AI-forward thinking to identify opportunities for process automation and operational efficiency improvements How You'll Grow Expand your expertise in marketing operations and automation by working with cutting-edge tools and AI-driven solutions Access professional development opportunities through workshops, training, and dedicated career action planning focused on marketing technology and operations excellence Stay ahead of industry trends in marketing operations, governance frameworks, and AI integration within marketing workflows Become a subject matter expert in email marketing operations, paving the way for potential leadership opportunities within marketing operations