Program Manager, E6

The People Concern•Santa Monica, CA

56d

About The Position

As part of the LA County strategy to combat homelessness, the goal of E6 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The E6 Program Manager will provide leadership and oversight to area-specific multidisciplinary E6 Street Outreach teams. The Program Manager will ensure that appropriate, high quality, and integrated care and services are provided to clients, including carrying a case load themselves when necessary to support the team. The Program Manager is also responsible for efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team between other departments and programs. The Program Manager is responsible for administrative aspects of team leadership, including data oversight and reporting of outcomes.

Requirements

MSW, MFT, or LPCC who is registered with CA BBS (supervision hours are available for this position) OR five or more years' experience working in outreach and with persons experiencing homelessness.
Two years' experience providing direct supervision and management of staff; experience managing a team preferred.
Minimum of two years' full-time experience working with individuals who are experiencing homelessness, preferably those living with mental illness and/or substance addictions and/or physical health challenges.
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Able to work in a high tolerance harm reduction model with individuals who have multiple barriers
Able to learn quickly and work effectively with a wide range of constituents
Strong interpersonal and team building skills
Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
Current, valid California Driver's with an acceptable driving record
Able to obtain and maintain CPR/1st Aid certification
All internal candidates must be in good standing and in their current role for at least six months.

Responsibilities

Provide leadership to multidisciplinary teams, ensuring continuity of care and services between The People Concern agency resources and partnering public and private agencies.
Facilitate individual and team supervision utilizing a trauma-informed care lens and harm reduction approach.
Provide clinical guidance to staff as needed, including in psychiatric emergencies and crisis situations.
Provide assistance, in the field, in order to support the team or individual team members.
Be available to respond to emergency calls and situations on a 24-hour basis when needed.
As needed assist in the screening, assessment, enrollment, and case management of clients.
Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic databases and chart reviews.
Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources.
Provide training to staff on policies and procedures of the program and agency.
Hire and manage staffing of MDT team and ensure staff are adequately trained and abide by all agency and department policies and procedures.
Complete 90-day and annual performance evaluations in a timely manner.
Attend all department, agency-wide, and county/city service provider meetings and trainings (as necessary).