Program Manager Drop-In Center

Mental Health Association of Oklahoma•Oklahoma City, OK

About The Position

The Program Manager Drop-In Center oversees the staffing, documentation and accreditation requirements, engages community members in Drop-In Center and coordinates volunteers, oversees Drop-In Center budget and purchasing, provides general peer support services; serves as an advocate; brokers information and resources for consumers in a variety of behavioral health and community settings. The Program Manager performs a wide range of tasks to assist consumers in the recovery processes. The Program Manager engages in supportive interactions with all ODMHSAS stakeholders.

Requirements

Bachelor degree in Social Work, Psychology, or other similar degree. Master’s preferred.
Minimum 3 years experience in program management and staff supervision, with thorough knowledge of management and leadership techniques.
Extensive knowledge and experience working with individuals who are homeless, disabled (mental or physical), and/or working with substance abuse or co-occurring disorders.
Strong knowledge base of community resources in Oklahoma City and surrounding areas.
Strong oral and written communication skills. Ability to prepare and deliver persuasive oral and written reports and presentations both internally and in a large community/public setting.
Proficient PC skills including word processing and spreadsheet applications. Working knowledge of Microsoft Word, Excel, PowerPoint, and experience with other data management systems including web-based applications.
Excellent analytical and problem-solving skills. Must be able to systematically gather relevant information and apply logic to solving problems and making decisions; handle crisis situations and make management decisions with ease, speed, accuracy, and precision.
Ability to work independently with little supervision.
Meet requirements to obtain and/or maintain CPRSS certification through ODMHSAS.
Demonstrated participation in advocacy and/or personal knowledge in recovery.
Be willing to self-disclose about personal recovery and wellness.
Be stabilized in recovery and practice ongoing self-care.
Be able to serve as an example for others of what wellness and recovery looks like.

Responsibilities

Direct supervision of drop-in center staff and volunteers.
Ensure staff receive ongoing training and education on recovery, mental health and wellbeing, substance use, crisis intervention, de-escalation, harm reduction, and available community resources.
Assist with program development and sustainability.
Ensure accurate and timely documentation and accreditation requirements.
Monitor and provide monthly reports on program operations and outcomes to Director of Clinical Services, Chief Programs Officer, ODMHSAS, and relevant committees.
Responsible for building and maintaining relationships with all community partners, including but not limited to Northcare, Red Rock, Goodwill, Equality Health, OKDHS, etc.
Coordinate and facilitate peer support groups and self-help (mutual support) groups.
Share knowledge about and resources for various behavioral health settings and ancillary services (i.e. Social Security, housing services, supportive employment, and advocacy organizations).
Maintain a working knowledge of current trends and developments in the behavioral health field through ongoing participation in training other educational opportunities.
Represent and promote the Association, its policies, mandates, visions, and initiatives, both internally and within the community.
Stand in for the Director of Clinical Services in Oklahoma City as needed. These activities may include attending meetings, public speaking engagements, and delegating or directing staff as necessary.
Performs other duties as assigned.