Program Manager, Digital Accessibility Governance & Policy

AMA Consulting•Grand Rapids, MI

8d•Remote

About The Position

The Program Manager provides governance and program oversight for digital accessibility initiatives, with responsibility for policy development, program operations, stakeholder coordination, and implementation support. This role ensures accessibility efforts are institutionalized through repeatable governance structures, documented standards, and clear operating procedures. The Program Manager supports implementation planning, cross-functional coordination, reporting, and maturity improvement efforts to strengthen organizational accessibility readiness and sustainability.

Requirements

Minimum of 8–10 years of program management experience , preferably supporting compliance-driven programs and stakeholder-heavy environments.
Working knowledge of Section 508, ADA digital compliance context, and WCAG standards.
Demonstrated ability to develop policy, governance documentation, and operating procedures.
Strong facilitation skills and ability to engage stakeholders at all organizational levels.
Excellent writing skills and ability to produce professional deliverables with minimal oversight.
Ability to prioritize and execute tasks within restricted timeframes.
Bachelor’s degree in business, public administration, information technology, or related field.
Ability to function in a fast-paced, dynamic environment in a fully remote position.
Must be able to obtain a Public Trust clearance.
US Citizenship is a requirement for a Public Trust clearance at this location.

Nice To Haves

PMP, PgMP, Agile, or comparable certification.
Experience supporting accessibility governance models, compliance programs, or multi-team operational frameworks.
Prior experience supporting Federal programs preferred.

Responsibilities

Accessibility Governance & Policy Development Develop accessibility governance frameworks including roles/responsibilities, decision-making processes, escalation paths, and compliance monitoring structures.
Draft and update accessibility policies, standards, guidelines, checklists, and supporting procedures.
Build accessibility playbooks and operational documentation to support consistent program execution.
Program Management & Coordination Manage task execution, schedules, risks, issue tracking, and deliverables for accessibility program activities.
Facilitate governance meetings, working sessions, and cross-functional alignment discussions.
Track action items, decisions, dependencies, and deliver progress updates to leadership.
Maturity Assessments & Program Improvement Support accessibility maturity assessments and identify program-level gaps in process, governance, tooling, and operational readiness.
Develop improvement plans and structured recommendations to strengthen accessibility program maturity.
Support accessibility integration into organizational practices (digital lifecycle, content publishing, procurement, vendor oversight).
Documentation & Reporting Produce clear documentation and program reporting artifacts that support compliance needs and executive decision-making.
Ensure documentation reflects accurate status, roadmap alignment, and ongoing operational improvements.