Program Manager (Data Center Lead)
About The Position
BGIS is currently seeking a Program Manager (Data Center Lead) to join the team in Phoenix, AZ. BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace. As the Program Manager (Data Center Lead), you’ll oversee daily operations and white space projects for PayPal’s data centers, acting as the primary liaison with Data Center Managers. You’ll lead a team of technicians, manage critical tasks, and ensure high-quality service delivery while maintaining compliance with client SLAs.
Requirements
- Education: High School Diploma or equivalent.
- Minimum 3 years in IT/networking systems with technical/operational roles in a data center environment or equivalent.
- Experience in dynamic colocation and managed services environments.
- At least 1 technical certification or equivalent work experience.
- Strong knowledge of data center architectures (equipment cabinets, containment, power distribution, computer/network systems, cabling, communications).
- Understanding of core infrastructure (power, cooling, fire protection) and raised floor equipment standards.
- Proficiency in DCIM principles and ServiceNow.
- Excellent verbal and written communication for diverse audiences.
- Strong customer service, collaboration, and team-building skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Ability to walk job sites and work at heights (preferred).
- Flexibility to work all shift schedules (7x24x365) and respond to off-hour emergency calls.
Responsibilities
- Lead, mentor, and coach team members to achieve performance goals and foster professional growth.
- Conduct daily huddles and provide onboarding and hands-on data center training.
- Monitor team performance to ensure timely, high-quality client service.
- Perform daily data center walk-throughs to assess operations and identify issues.
- Manage the ServiceNow ticketing queue, prioritizing and scheduling tasks to meet/exceed SLAs.
- Oversee physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
- Conduct and delegate quality checks to maintain operational standards.
- Participate in SOP development and meetings to enhance operational efficiency.
- Contribute to corporate initiatives and ensure timely completion of assigned tasks.
- Collaborate with clients and service providers to plan and execute data center projects.
Benefits
- BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
