Program Manager, Customer Zero

Microsoft•Redmond, WA

19h•$116,900 - $203,600

About The Position

Customer Zero is Microsoft’s internal proving ground for AI transformation—capturing real transformation work and turning it into scalable narratives, frameworks, and reusable assets that inform leaders, product teams, and the field. We are seeking a Program Manager, Customer Zero to help this storytelling-led function operate with clarity, focus, and momentum. In this role, you will orchestrate how work flows across the Customer Zero system—from intake and prioritization through execution—so that storytelling, design, and content can scale effectively. Working closely with the Customer Zero Storytelling Leader, you will serve as the operational backbone of the function, ensuring transformation insights move smoothly from discovery to synthesis to scaled impact. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years of experience in program management, process management, or process improvement
OR equivalent experience

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 4+ years of experience in program management, process management, or process improvement
Experience coordinating work across design, strategy, or storytelling teams
Working knowledge of intake models, portfolio management approaches, and/or operating frameworks
Demonstrated practical use of AI tools to improve workflows or ways of working
Experience supporting user experience, design, storytelling, or transformation functions
Collaboration with creative and strategic leaders to deliver cross-functional initiatives
Organization and prioritization of work across systems, requests, or initiatives

Responsibilities

Establish and maintain a clear operating rhythm for the Customer Zero function, translating strategic direction from the Storytelling Leader into actionable plans, milestones, and priorities.
Ensure work moves smoothly across discovery, synthesis, storytelling, and scale.
Own and evolve the intake model for new Customer Zero requests and initiatives in partnership with leadership.
Prioritize work based on impact and readiness while maintaining a clear, current view of what is active, queued, or complete.
Coordinate work across storytelling, content, analytics, contributors, and content approvers.
Track dependencies and risks across teams, partners, and leadership forums.
Enable effective handoffs between roles without introducing unnecessary process.
Drive execution through clear check‑ins, reviews, and decision points.
Create transparency through simple plans, dashboards, and status views while surfacing risks, tradeoffs, and capacity constraints early with options.
Identify workflow improvements for how Customer Zero operates.
Help scale Customer Zero into a durable system that balances rigor with flexibility in a fast‑moving AI transformation environment.
Embody our culture and values