Program Manager - Customer Success

AAON•Tulsa, OK

37d•$111,348 - $167,023•Onsite

About The Position

The Program Manager - Customer Success serves as a senior specialist responsible for leading complex, high-impact customer projects across key and national accounts. This role ensures strategic alignment, operational readiness, and customer satisfaction by proactively managing order lifecycles, mitigating risks, and driving cross-functional collaboration. The position contributes to business growth and process excellence by delivering insights, optimizing workflows, and mentoring peers in project management best practices.

Requirements

Requires a Bachelor's degree in Business, Engineering, or a related discipline; 7+ years of experience in project or account management within a manufacturing or industrial environment.
or any combination of education and experience, which would provide an equivalent background.
Expert-level analytical and problem-solving skills.
Strong leadership and strategic communication abilities.
Proven success managing high-complexity projects and cross-functional teams.
Ability to identify systemic risks and implement scalable solutions.
Deep understanding of production planning, customer success, and continuous improvement methodologies.
Skilled in mentoring and developing project management talent.
Frequent use of computer systems for project tracking, reporting, and communication.
Ability to manage competing priorities and lead strategic initiatives.
Occasional walking and standing during plant visits or team meetings.
Use of fine motor skills for documentation and reporting tasks.

Nice To Haves

Advanced certification in project management preferred.

Responsibilities

Leads oversight of all active and upcoming orders for assigned accounts, ensuring full visibility and timely execution.
Develops and maintains forecasting models to anticipate production capacity and resource needs.
Identifies and resolves complex risks including engineering delays, material shortages, and production bottlenecks.
Acts as a senior customer advocate, balancing strategic account needs with internal operational priorities.
Delivers standardized and customized reports on project status, risks, and corrective actions to internal and external stakeholders.
Facilitates proactive communication and alignment across departments including engineering, supply chain, and customer service.
Conducts post-project reviews and drives implementation of process improvements.
Participates in strategic planning meetings and contributes to continuous improvement initiatives.
Mentors junior project managers and supports knowledge sharing across the team.
Performs other duties as assigned.