Program Manager, Content

HealthEdge

3d•$119,000 - $165,000•Remote

About The Position

We are seeking a Program Manager to own the end-to-end content program for the Wellframe application, embedded within the Care Solutions product vertical. This role is responsible for ensuring that all content within the Wellframe ecosystem—from intake and development through review, approval, deployment, and ongoing maintenance—is delivered in a compliant, scalable, and operationally sound manner. This is a high-ownership individual contributor role operating within a complex, regulated environment. While embedded within the Care Solution team, the scope spans the entire content lifecycle and requires close partnership with Product, Clinical, Compliance, Engineering, and Customer-facing teams. The role is expected to bring structure to ambiguity, apply sound judgment, and design repeatable processes that enable the business to scale without introducing clinical or regulatory risk. About Care Solutions: Our Care Solutions team unites the powerful capabilities of GuidingCare and Wellframe to transform care delivery and member engagement in healthcare. GuidingCare excels in offering an integrated care management platform that streamlines workflows, enhances collaboration, and drives better health outcomes for members. Wellframe complements this by providing a digital care management solution that connects health plans with their members through personalized resources and support. Care Solutions empowers healthcare organizations with the technology to make smarter, faster decisions while fostering meaningful connections with members. Our Care Solutions create new standards of care management and member support, paving the way for a healthier, more connected future.

Requirements

5–7+ years of experience in program management, content operations, product operations, content management or a related field
Experience working in healthcare or regulated environments, preferably supporting digital health, care management, or health plan solutions
Working knowledge of CMS, Medicaid, and Medicare regulatory requirements
Experience managing complex, cross-functional work with multiple dependencies
Hands-on experience with content management systems (Paligo preferred) and workflow tools such as Jira
Experience translating stakeholder requirements into content deliverables
Demonstrated ability to bring structure and clarity to ambiguous or evolving environments
Program ownership mindset: Accountable for outcomes, not just tasks
Autonomous execution: Operates independently while keeping stakeholders aligned
Operational rigor: Builds clear processes, documentation, and controls
Risk-aware judgment: Thoughtful about compliance and clinical implications
Strong collaborator: Works effectively across Product, Clinical, Compliance, and Engineering
Technical fluency: Comfortable working with systems, integrations, and automation tools
Clear communicator: Able to explain trade-offs, risks, and progress effectively

Nice To Haves

Experience supporting regulated content or health education programs
Background in clinical operations or healthcare content development
Experience managing style guides or content quality standards
Experience improving or scaling operations within a product team

Responsibilities

Own the full lifecycle of content operations for the Wellframe application, serving as the primary point of accountability for execution across the content ecosystem
Manage day-to-day content workflows across CMS platforms (including Paligo) and internal admin systems
Translate stakeholder requirements and business needs into clear, actionable content deliverables
Support content development activities, including drafting, editing, and refining content to meet product strategy and customer expectations
Ensure content moves efficiently from intake through development, review, approval, release, and maintenance
Establish and manage program plans, milestones, dependencies, and risks within the Care Solutions content portfolio
Design, implement, and refine content workflows, approval gates, and documentation standards to support reliable execution
Build and maintain Jira-based workflows with clear ownership and visibility
Implement and leverage tools to enforce rigorous style guide standards across all content deliverables
Establish quality assurance processes to ensure consistency, accuracy, and adherence to brand and editorial standards
Identify opportunities to improve efficiency through better system usage, automation, integration and process optimization
Partner closely with compliance and clinical SMEs to operationalize content review and approval processes aligned to Medicaid and Medicare (CMS) requirements
Maintain documentation, audit trails, and approval artifacts to support customer reviews and regulatory submissions
Ensure content meets standards for clinical accuracy, regulatory compliance, and quality
Apply judgment to balance speed, quality, and risk, escalating issues when appropriate
Work closely with the Product Manager for Member Experience to support content-driven features and enhancements
Collaborate with customer-facing teams to understand content needs and translate customer feedback into content improvements
Partner with clinical, enablement, documentation, and customer implementation teams to ensure content readiness and compliance
Influence prioritization and sequencing of work through clear communication and data-driven insights
Identify opportunities to improve content operations through tooling, automation, and better ways of working
Stay current on best practices in content operations and digital health within regulated environments
Measure and communicate operational performance, risks, and improvement opportunities