Program Manager, Compliance Operations

Microsoft•Redmond, WA

About The Position

Role Overview: The Compliance, Governance & Sustainability organization within Microsoft Devices Operations is seeking a passionate and experienced PM, Compliance Operations to help advance Microsoft’s mission to empower every person and every organization on the planet to achieve more—responsibly, sustainably, and compliantly. This role is ideal for someone who thrives in a collaborative, cross-functional environment and is committed to upholding Microsoft’s values of integrity, accountability, and respect. We are seeking a highly organized, proactive Compliance Program Manager to join the Operational Excellence team within CG&S. This role will be responsible to exercise a leadership mindset in driving execution rigor, ensuring operational delivery, incorporating AI-based improvements, and managing the day-to-day performance of a critical outsourced managed service (3rd-party vendor) operating our global regulatory compliance and payments activities. This role is ideal for an individual contributor who thrives in fast-paced environments, balances multiple priorities, and navigates sensitive regulatory workflows with high accountability and discretion. You will influence cross-functional partners, build collaborative relationships, ensure KPI delivery, and relentlessly remove roadblocks that impede execution. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Science, Business, Engineering, or related field AND 4+ years experience in business, legal/regulatory, compliance, audit/consulting firm
OR equivalent experience.

Nice To Haves

5+ years of experience in Operations, Program/Project Management, Business Operations, or similar.
Proven experience managing vendors or third-party service providers.
Exceptional multitasking skills and ability to prioritize based on urgency and business impact.
Compelling communication, relationship-building, and problem-solving skills.
Demonstrated ability to operate independently, take initiative, and manage sensitive, high-risk workflows.
Solid professional judgment, particularly in dealing with sensitive compliance data and written communications with government and regulatory agencies.
Great attention to detail, with the ability to also step back and communicate the bigger picture to management to support effective decision making on risks.
Experience working in a matrixed, global organization.
Familiarity with Microsoft’s internal compliance and sustainability tools and processes.
Knowledge of AI-driven compliance solutions and digital risk management platforms.
Experience in the consumer electronics or hardware technology industry.
Familiarity with global regulatory waste compliance and payments operations.
Understanding of AI-based process-improvement methodologies.
Ability to thrive in ambiguous environments and drive structure where needed

Responsibilities

Lead execution of daily operational processes using structured methodologies and continuous improvement practices.
Monitor KPIs, identify deviations, and implement corrective actions to maintain accuracy, timeliness, and compliance.
Build consistent reporting mechanisms and operational dashboards to communicate performance and risks.
Serve as the primary operational liaison to the 3rd-party vendor delivering global compliance and payments operations.
Ensure the vendor meets SLA and KPI expectations; re-align priorities and coach vendor teams as needed.
Anticipate bottlenecks and proactively escalate or resolve blockers.
Partner closely with Legal (CELA), Compliance, Ops, Engineering, Product, Finance, and regional teams to drive cohesive execution.
Provide clear, concise communication to stakeholders on operational health, risks, and required actions.
Establish trusting, collaborative relationships to accelerate decision-making.
Support the execution of global regulatory and payment compliance processes.
Maintain audit-ready workflows, ensuring tasks are completed reliably, accurately, and within regulatory timelines.
Identify emerging compliance risks and drive operational readiness.
Identify workflow inefficiencies and propose process optimizations and AI/automation opportunities.
Maintain and refine process documentation, SOPs, and control mechanisms.
Champion a culture of accountability, ownership, and operational rigor.