Cognizant Technology Solutions-posted 9 months ago
$100,000 - $140,000/Yr
Full-time • Mid Level
New York, NY
Professional, Scientific, and Technical Services

As part of the Service Delivery team in the CMT vertical at Cognizant, you will be supporting a major cloud service provider's sales organization. We are seeking a detail-oriented Program Manager to manage the planning, coordination, and execution of customer engagements in the Cloud Space. This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences.

  • Conduct initial planning calls to understand client and sales team needs
  • Develop agendas based on client use cases and customer needs, using documentation provided by the Cloud Space team
  • Gather required logistical information from sales teams (e.g. dietary restrictions, headcount, room setup needs) and communicate to the appropriate site teams
  • Source and align an appropriate speaker to each agenda topic
  • Conduct speaker preparation calls and know before you go calls to ensure speakers and sales teams are aligned and ready for the engagement
  • Confirm that each speaker has relevant talking points and content ready to go
  • Update agendas in Cloud Space tool to ensure sessions are properly tracked
  • Leverage templates to create and share meeting slide content (e.g. meeting slide deck) using templates
  • Ensure smooth execution during client engagements
  • Send post-event surveys and document insights shared by account teams
  • Track and report performance metrics
  • Collaborate with various departments to ensure engagement success, from on-site teams for day-of experience (catering, reception, events, AV, demos) to product/technical teams for session content
  • Complete necessary trainings if processes are updated or new product training is required
  • Experience in Cloud sales and familiarity with cloud computing concepts
  • A Bachelor's degree with 5-7 years of experience in customer engagement delivery from SaaS/IaaS/PaaS domain
  • Excellent planning and organizing skills, including stakeholder management
  • Excellent written, verbal, and presentation skills, including comfort presenting to executive and C-level audiences
  • Excellent organizational and time-management skills
  • Strong communication and interpersonal skills
  • Ability to work effectively under pressure and manage multiple projects simultaneously
  • Experience collaborating with cross-functional teams
  • Experience delivering presentations or demonstrations
  • Expertise in Agile & Scrum Methodologies
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
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