Program Manager - Cloud

Cognizant Technology Solutions • New York, NY

325d • $100,000 - $140,000

About The Position

As part of the Service Delivery team in the CMT vertical at Cognizant, you will be supporting a major cloud service provider's sales organization. We are seeking a detail-oriented Program Manager to manage the planning, coordination, and execution of customer engagements in the Cloud Space. This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences.

Requirements

• Experience in Cloud sales and familiarity with cloud computing concepts
• A Bachelor's degree with 5-7 years of experience in customer engagement delivery from SaaS/IaaS/PaaS domain
• Excellent planning and organizing skills, including stakeholder management
• Excellent written, verbal, and presentation skills, including comfort presenting to executive and C-level audiences

Nice To Haves

• Excellent organizational and time-management skills
• Strong communication and interpersonal skills
• Ability to work effectively under pressure and manage multiple projects simultaneously
• Experience collaborating with cross-functional teams
• Experience delivering presentations or demonstrations
• Expertise in Agile & Scrum Methodologies

Responsibilities

• Conduct initial planning calls to understand client and sales team needs
• Develop agendas based on client use cases and customer needs, using documentation provided by the Cloud Space team
• Gather required logistical information from sales teams (e.g. dietary restrictions, headcount, room setup needs) and communicate to the appropriate site teams
• Source and align an appropriate speaker to each agenda topic
• Conduct speaker preparation calls and know before you go calls to ensure speakers and sales teams are aligned and ready for the engagement
• Confirm that each speaker has relevant talking points and content ready to go
• Update agendas in Cloud Space tool to ensure sessions are properly tracked
• Leverage templates to create and share meeting slide content (e.g. meeting slide deck) using templates
• Ensure smooth execution during client engagements
• Send post-event surveys and document insights shared by account teams
• Track and report performance metrics
• Collaborate with various departments to ensure engagement success, from on-site teams for day-of experience (catering, reception, events, AV, demos) to product/technical teams for session content
• Complete necessary trainings if processes are updated or new product training is required

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree