Program Manager, Clinical Services

Brookdale Senior Living • Brentwood, TN

83d

About The Position

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Requirements

• Bachelor's Degree in Healthcare Administration, Business Administration, or other related field.
• Minimum five to seven years' experience in a strategic healthcare role related to business development or operations.

Responsibilities

• Provides strategy, vision, support and training to the Personal Solutions service.
• Responsible for further developing, implementing and executing the Brookdale Personal Solutions service which provides residents and families the convenience of purchasing personal products.
• Consults with divisional, regional, district, and community level associates to support in successful administration of the service.
• Works with FP&A and CBO to ensure resident charges are accurate.
• Responsible for working with the Procurement Department, as a clinical services team liaison to identify and implement cost effective solutions for Personal Solutions.
• Oversees the Personal Solutions team to promote overall service growth in revenue budgetary expectations.
• Develops effective approaches and management of the Personal Solutions program, striving to simplify workflow, protocols and systems.
• Provides direct coaching, support and supervision to Program Coordinator(s).
• Analyzes financial data to identify service strategy, opportunity, and successes.
• Produces high quality internal and external reports and communication to be understood by associates at many levels.
• Works with the Central Billing Office and FP&A to effectively administer the Personal Solutions program ensuring proper billing processes.
• Manages auditing, tracking and reporting tools and processes to improve program efficiency and identify opportunities for program growth and development.
• Serves as a program advocate and Subject Matter Expert (SME) for the PS service and service portal.
• Partners with Divisional teams to grow the Personal Solutions program.
• Provides outreach to each Divisional, Regional, district and community Brookdale for support, problem solving.
• Engages in identifying training needs and resource development.
• Identifies customer behavior and sales trends for areas of needed improvement to current processes, systems or services.
• Makes recommendations to the team on possible solutions.
• Partners with the Procurement Department, serving as a liaison to the Clinical Services Department for supplies related to Personal Solutions.
• Reviews and evaluates products with suppliers as needed.
• Keeps abreast of any clinical issues that would affect changes to care standards, products and program dynamics.
• Consults with the Clinical team to ensure equipment, supplies and formulary changes meet the needs of the community.
• Serves as the Business Process Owner for the Personal Solutions Portal system for entry of resident orders.
• Completes special projects and assignments as requested.

Benefits

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance
• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

What This Job Offers

• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees