Program Manager - Clinical Services

Volunteers of America - Mid-States • Owensboro, KY

77d

About The Position

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, 'volunteer' referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

Requirements

• Master's degree in human services or a related field.
• Minimum of three (3) years of experience in addiction recovery and co-occurring treatment services.
• Minimum of one (1) year supervisory experience.
• Knowledge of challenges associated with people in recovery.
• Certification: LCSW, LCADC, LMFT, or LPCC.

Nice To Haves

• Experience working in a substance use/behavioral health treatment environment.
• Experience with managed care insurance programs.
• Proficiency in program development and management.
• Skills in marketing and public relations.
• Budget development and financial management skills.
• Organizational management skills.
• Crisis management skills.
• Clinical and case management skills.
• Clinical supervision and staff training skills.
• Written and oral communication skills.

Responsibilities

• Supervises clinical therapists, PRN therapists, RST Manager and Targeted Case Manager.
• Monitors clinical services provided to clients in addiction recovery and co-occurring programs.
• In collaboration with RST Manager, discharges or transfers from programs when needed, and monitors and completes agency discharges.
• Manages client documentation and assessments, ensuring that clinicians are completing thorough and on-time documentation.
• Manages the program Good Time Reporting Completion.
• Triages questions from referral sources about programming, as needed.
• Manages clinician case load, group sessions, and on-call schedules.
• Coordinates and evaluates all treatment services (including drug testing, clinical referrals, individual/group counseling sessions, family sessions, education series and aftercare referrals).
• Collaborate with Associate Director and RST Manager to facilitate all staff meetings.
• Assists Director with PQI reporting quarterly as well as monthly when needed.
• Assists in support of maintaining addiction recovery and co-occurring services Policy and Procedures Manual and program manuals and ensures staff compliance.
• Manages all Child and Family program reporting.
• Coordinate regularly with Utilization Management team to ensure that billing for services is timely and accurate.
• Coordinates and collaborates with external community partnerships.
• Provides crisis intervention and assists in emergency consultation as needed.
• Provides supervision and performance review to clinical management staff.
• Provide Clinical Supervision to agency therapists/counselors as AODE Clinical Supervisor role through regulations.
• Serves effectively as a consultation resource for staff and clearly communicates clinical expertise.
• Effectively works to maintain Behavioral Health Services Organization KARS standards along with AODE, CARF, ASAM and Medicaid standards and takes prompt, effective action to correct any deficiencies in coordination with Senior Director and Director of Addiction Recovery Services, Utilization Management, and Clinical Staff.
• Attends all required meetings on a scheduled basis and effectively uses these to resolve problems, review nursing/clinical issues and to enhance the competencies of clinical staff.
• Manage the documentation of all clinical, billable, and non-billable services into Electronic Health Records.
• Any other responsibilities as assigned to meet the mission of the agency.
• Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.

Benefits

• Health and Wellness
• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Master's degree
• Number of Employees: 501-1,000 employees