Program Manager, Clinical Quality

Blue Cross Blue Shield of Massachusetts • Boston, MA

1d

About The Position

Ready to help us transform healthcare? Bring your true colors to blue. The Role The HEDIS Program Manager is responsible for developing, managing, and coordinating Health and Medical Management (HMM) quality improvement activities to improve or maintain optimal scores for HEDIS, HOS, QCR, and/or Stars measures. The HEDIS Program Manager works closely and collaboratively with all HMM areas, Performance Measurement and Improvement, Marketing, and other key departments throughout BCBSMA to support quality improvement activities. The Program Manager reports progress and impediments toward progress on key improvement initiatives to the HEDIS/HOS Steering. The Team Under the direction of the Senior Program Manager, the HEDIS Program Manager works collaboratively with the Clinical Quality team members on work related to quality performance initiatives.

Requirements

• Knowledge of CQI principles with the ability to identify and implement opportunities for improvement, manage clinical initiatives, develop metrics, and utilize reports to measure performance outcomes including analysis of competitor/industry benchmarks
• Familiarity with NCQA, CMS, and/or QCR regulatory standards and reporting
• Demonstrated ability to facilitate teams, work collaboratively with various levels within HMM, and to build consensus with stakeholders to develop & implement evidence-based/data driven interventions
• Project management, program management, program design, program implementation and measurement
• Proven excellent interpersonal, verbal, and written communications skills, with the ability to present information to a wide variety of audiences and to adapt quickly in a fast-paced dynamic organization
• Bachelor’s degree in clinical discipline required
• 3 years clinical experience or experience in managed care industry, and in quality improvement management
• Strong quality improvement and project management skills required

Nice To Haves

• Master’s Degree preferred and/or RN or clinical professional with active Massachusetts license preferred
• CPHQ Certification a plus

Responsibilities

• Facilitate and lead projects and meetings such as HEDIS/HOS improvement, management of Continuous Quality Improvement (CQI) initiatives (Quality Work plan), analysis of competitor/industry benchmarks, and implementation of quality initiatives to drive Quality Performance measures.
• Analyze current HEDIS/HOS, Stars, and/or QCR performance, identify areas for improvement and develop initiatives that support/leverage prevention and wellness and PPO/HMO health plan benefits.
• Collaborate with internal stakeholders such as Performance Measurement and Improvement, MPC, and other stakeholders to maintain and improve NCQA, CMS, and/or QCR Ratings.
• Use CQI tools to facilitate improvement.
• Collect, analyze, and validate data used in quality initiatives and present findings both within BCBSMA and to external audiences (providers and/or, delegated entities etc.).
• Support activities to prepare and execute NCQA accreditation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees