Program Manager, Clinical Case Management

New England Center and Home for Veterans•Boston, MA

2d•$84,000 - $88,000

About The Position

The Program Manager is responsible for the day-to-day programming of the Veteran 360 Clinical Case Management Program. This position provides individual supervision to the WORTH (Working on Recovery from Triage to Housing) case manager and clinical case managers. This role works with the Veterans Administration (VA) Grant and Per Diem (GPD) liaison and VA WORTH liaison to refer appropriate Veterans to the GPD and WORTH programs. Additionally, this position will provide clinical case management and supportive mental health and substance use disorder counseling to a caseload of about five Veterans.

Requirements

Licensed Social Worker (LCSW or LICSW) or Mental Health Counselor (LMHC), or within six months of licensure.
Two to three years’ experience with Veteran population, chronic mental illness, substance use disorders, and homelessness.
Strong assessment and crisis intervention skills.
Case management experience.
Strong leadership and analytical skills.
Experience with Motivational Interviewing, Trauma Informed Care, Person Centered models of provision.
Ability to work comfortably with a multicultural, homeless population experiencing complex challenges.
Ability to develop, implement and maintain sound processes and systems.
Strong computer and electronic recording keeping skills.
Ability to maintain professional and personal boundaries.
Ability to write clear progress notes and integrated services plans.
Strong written and oral communication skills.
Ability to work collaboratively with clinical teams, other Center programs and departments.

Nice To Haves

Knowledge of services in the greater Boston community.
Knowledge of military culture.

Responsibilities

Oversee the Veteran 360 Clinical Case Management Program including the wellness and recovery group development process and the GPD Clinical Treatment and WORTH programs.
Conduct weekly individual supervision with clinical case managers. Ensure clinical and administrative processes are adhered to, including completion of documentation and data collection by deadlines. Ensure services are provided within a Veteran centric and trauma informed frameworks.
Work with the Transitional Housing Referral team to manage Transitional Housing referrals and ensure that Veterans are quickly matched with the Transitional Housing Program which best suits their needs. Oversee case load assignments.
Work closely with the VA grant per diem GPD liaison and the VA WORTH liaison to refer Veterans to the GPD and WORTH Programs to ensure that programs are appropriately utilized to maximize programming resources. Intervene or provide guidance regarding clinical crises as needed.
Work with the Director, Performance Monitoring and Evaluation and HMIS Manager to ensure data collection is accurate, timely and complies with agency and funding needs/processes. Prepare for and participate in VA inspections and site visits.
Ensure GPD and WORTH requirements are adhered to. Prepare weekly report on Veterans currently served on the GPD grant and participate in weekly GPD meeting.
Submit monthly GPD billing at the end of each month. Work with the WORTH Case Manager to ensure that the WORTH billing is submitted each month.
Work with leadership regarding safety and security issues and crisis intervention. Inform and participate in the Review Board process.
Work collaboratively with the Vice President, Human Services and other Human Services management staff to demonstrate proactive initiative and leadership to assist with program development and systems strengthening.
Attend management meetings, and other meetings as assigned.
Perform other duties as assigned.
Maintain a caseload of 3 to 5 resident Veterans. Ensure Veterans are swiftly and proactively connected with the services that will best meet their needs and goals.
Provide individual supportive addictions counseling utilizing evidence-based interventions such as: Motivational Interviewing, Harm Reduction, Relapse Prevention and Trauma Informed Care.
Manage crisis situations and intervene with caseload and with other Center residents when needed and alerted. Respond and follow up with event reports.
Work in a collaborative manner with Veterans towards the goals of permanent housing placement, increasing income and benefits and improving self-determination.
Complete biopsychosocial assessments, integrated service plans and discharge plans in conjunction with each Veteran, which best meets individual needs and program requirements.
Facilitate addiction recovery and wellness groups for Veterans utilizing various treatment modalities and interventions.
Work in a collaborative manner with Human Services and Operations staff to provide coordinated services.
Ensure all data collection and documentation procedures are adhered to according deadlines.
Provide community-based referrals to meet the needs of each Veteran during discharge planning to help maintain independent living. Provide appointment accompaniment as needed.
Attend and actively participate in department, case conferencing, review board and program meetings as required.
Supervise interns as needed.